Overview
Compassus, located in Santa Fe, New Mexico, provides Medicare-certified hospice care aimed at improving the quality of life for patients and their families. Their approach emphasizes compassionate care tailored to individual needs, focusing on listening to clients to ensure that the support fits their unique situations. Compassus has been serving the Santa Fe community since 2005, offering 24/7 hospice services, with a physical office open Monday through Friday.
Services & Support
Compassus offers a range of hospice services designed to provide practical, emotional, and spiritual support in the comfort of home. Their services include around-the-clock access to care, medical equipment, medications, and personal care supplies related to hospice diagnoses. Additionally, they provide home health care aimed at assisting individuals in living independently and managing chronic conditions.
Care Approach & Staff
The care approach at Compassus is centered on compassion and dignity, as they strive to support both patients and their families during challenging times. While many individual caregivers have received praise for their dedication, some families have reported issues related to staff turnover and communication. This has led to mixed experiences regarding the consistency of care and coordination among team members.
What Families Say
Reviews reflect a spectrum of experiences with Compassus. Some families commend the staff for going above and beyond in providing compassionate care, highlighting the positive impact on their loved ones’ final days. However, there are also concerns about the lack of communication and coordination, with reports of scheduling challenges and a perceived lack of compassion from the organizational leadership. This has resulted in feelings of frustration among some families, who have noted that the care provided did not always meet their expectations.
Room for Improvement
Several reviews indicate a need for improvement in communication and care coordination. Families have expressed dissatisfaction with high staff turnover and inconsistent experiences with different caregivers. Additionally, issues related to scheduling and the handling of medical equipment have been noted, suggesting that the organization could benefit from enhancing its operational processes to better serve patients and their families.
Summary
Compassus in Santa Fe offers essential hospice and home health care services with a focus on compassionate support for patients and their families. While many caregivers have been praised for their dedication, the organization faces challenges related to communication and care consistency. Families considering Compassus should weigh these factors as they seek the best care options for their loved ones.
