Overview
Professional Home Health Care, located in Santa Fe, New Mexico, provides in-home care services for seniors. With over 30 years of experience, the organization aims to deliver compassionate and personalized care solutions across both urban and rural areas of New Mexico. Their mission emphasizes systematic, humane, and dignified care to meet essential patient needs.
Services & Support
The services offered by Professional Home Health Care include personal care, skilled nursing, and physical therapy. Their in-home caretakers assist with daily activities such as meal preparation, bathing, and dressing. Nursing professionals provide licensed care for medical needs, including pain management and health monitoring. Additionally, they offer physical and occupational therapy to help clients regain strength and independence through certified techniques.
Care Approach & Staff
Professional Home Health Care emphasizes a multidisciplinary approach to ensure comprehensive care for each client. However, reviews indicate concerns regarding staff management and support. Some former employees reported issues with communication and care continuity, suggesting that clients may experience gaps in service, particularly during staffing shortages.
Who They Serve
The primary focus of Professional Home Health Care is to serve seniors who require assistance with daily living activities and medical care. They aim to provide support for individuals who may have limited mobility or other health challenges that necessitate in-home care.
Service Area
Professional Home Health Care operates throughout New Mexico, including both urban and rural communities. Their Santa Fe location is part of a broader commitment to serving diverse populations across the state.
What Families Say
Feedback from families and former staff members highlights significant concerns regarding care quality and management practices. Some reviews describe experiences of neglect, with reports of clients being left without caregivers for extended periods. Additionally, issues related to billing practices have raised questions about transparency and accountability.
Room for Improvement
There are notable concerns regarding staffing and management practices. Reviews suggest that better communication and support for both staff and clients could enhance the overall care experience. Addressing these issues may improve service reliability and client satisfaction.
Summary
Professional Home Health Care in Santa Fe, New Mexico, offers a range of in-home health services aimed at seniors. While the organization has a long history of service, recent feedback indicates challenges related to staffing and care continuity. Families considering this provider may want to weigh the reported experiences of neglect against the services offered.
