Overview
Inteli-Care LLC, located in Santa Fe, New Mexico, is dedicated to providing high-quality home health care services. With over 20 years of experience, the agency focuses on being member-centered and prioritizes the needs of its clients. Inteli-Care aims to set a standard in the home healthcare industry through innovation, integrity, and a commitment to ethical practices.
Services & Support
Inteli-Care offers a variety of in-home services, including non-skilled nursing home health aides and personal care services. They are committed to serving low-income, disabled, and medically fragile individuals in New Mexico. The agency also provides assistance through programs such as the NM Turquoise Care and VA Aid & Attendant Program.
Care Approach & Staff
The staff at Inteli-Care are frequently described as compassionate and professional. Many families have praised the responsiveness and helpfulness of the staff, noting that they are easy to communicate with and provide timely assistance. The agency emphasizes a team-oriented approach, ensuring that caregivers are regularly evaluated to maintain high standards of care.
Who They Serve
Inteli-Care primarily serves low-income, disabled, and medically fragile individuals in New Mexico. Their focus on community and member needs reflects their commitment to providing personalized care for those who require assistance in their daily lives.
What Families Say
Families have expressed appreciation for the professionalism and kindness exhibited by staff members. Many reviews highlight the helpfulness of specific staff, noting their quick responses and willingness to assist with any issues. However, there are also concerns raised about certain experiences, including instances of unprofessional behavior from some caregivers. While many families report positive interactions, a few have shared negative experiences, emphasizing the variability in care quality.
Room for Improvement
Some families have noted issues related to caregiver professionalism and communication. Specific concerns included inadequate care provided by certain staff members and the handling of sensitive situations. Addressing these concerns could enhance the overall experience for clients and their families.
Summary
Inteli-Care LLC in Santa Fe, New Mexico, is a well-established home health care agency that prioritizes member needs and ethical care. While many families commend the compassionate and responsive nature of the staff, there are also areas identified for improvement regarding caregiver professionalism. Overall, Inteli-Care remains a significant resource for those seeking home health care services in the community.
