Overview
Rio Rancho Center, located in Rio Rancho, New Mexico, is a 120-bed skilled nursing facility that provides a range of services including post-hospital short-term rehabilitation, long-term care, and respite care. The center is recognized for its commitment to serving the medical and rehabilitation needs of individuals recovering from illness or injury. It is a Silver AHCA Quality Award winner and a partner in the WE HONOR VETERANS program.
Services & Support
Rio Rancho Center offers a variety of services tailored to the needs of its residents. These include skilled nursing care, physical therapy, occupational therapy, and speech therapy, all delivered through personalized treatment plans. The facility also provides memory care and hospice services, ensuring comprehensive support for residents at different stages of care.
Care Approach & Staff
The staff at Rio Rancho Center is noted for being friendly, attentive, and caring. Many reviews highlight the staff’s dedication to treating residents with kindness and respect. However, some feedback suggests that staffing levels may occasionally be insufficient, leading to delays in response times for assistance. Despite this, many families express satisfaction with the overall care their loved ones receive.
Living Options & Amenities
Residents at Rio Rancho Center benefit from comfortable living spaces and a clean environment. The facility includes separate units for short-term rehabilitation and long-term care, with amenities such as free Wi-Fi, TVs, and enhanced dining options. While some reviews mention that cleanliness is generally well-maintained, there have been concerns about odors in certain areas, indicating room for improvement in this aspect.
Dining & Activities
The dining experience at Rio Rancho Center has received mixed reviews. While some residents appreciate the efforts of the culinary staff and the variety of menu options, others have noted that the food could be improved. The center also provides various activities to engage residents, contributing to a pleasant and supportive atmosphere.
What Families Say
Families generally report positive experiences with the care their loved ones receive at Rio Rancho Center. Many appreciate the staff’s attentiveness and the clean facilities. Some families express particular gratitude for the support given to residents with dementia and Alzheimer’s, noting that the staff makes efforts to ensure their comfort and happiness. However, a few reviews indicate concerns about cleanliness and staffing, suggesting that these areas may need more attention.
Room for Improvement
While many families are satisfied with the care provided, there are noted concerns regarding staffing levels, which can lead to delays in assistance. Additionally, some residents have mentioned issues with cleanliness and odors in certain areas of the facility. Addressing these concerns could enhance the overall experience for residents and their families.
Summary
Rio Rancho Center stands out for its dedicated staff and range of services, including skilled nursing and rehabilitation. While the facility generally maintains a clean environment and offers supportive care, there are areas for improvement, particularly in staffing and cleanliness. Families considering this center can expect a caring atmosphere with a commitment to meeting the needs of their loved ones.
