Overview
Angels Above Home Care LLC, located in Rio Rancho, New Mexico, specializes in providing personal care and daily living assistance. They cater to individuals needing support due to aging, illness, recovery, or rehabilitation. The agency is certified to offer both skilled and non-skilled care and is recognized as a provider for Medicare and Medicaid, as well as being contracted with the Department of Veteran Affairs and several major insurance companies.
Services & Support
Angels Above Home Care offers a range of services tailored to meet individual needs. Their caregivers provide one-on-one attention, focusing not only on assistance with daily tasks but also on developing a caring relationship with clients. The agency emphasizes companionship as a vital component of their care approach, ensuring that clients feel supported and valued.
Care Approach & Staff
The staff at Angels Above Home Care are described as dedicated and compassionate. They are trained on-site to ensure they possess the necessary skills to provide quality care. Families have noted the staff’s commitment to making clients feel safe, comfortable, and happy, particularly in sensitive situations, such as end-of-life care.
Who They Serve
Angels Above Home Care serves a diverse clientele, including seniors and individuals recovering from illness or surgery. They cater to families needing assistance with care while they are at work or managing other responsibilities.
Service Area
The agency operates primarily in Rio Rancho, New Mexico, and also services surrounding areas, including Albuquerque, Corrales, and Bernalillo.
What Families Say
Feedback from families has been mixed. Some have expressed deep gratitude for the compassionate care provided, particularly during difficult times. They praised the staff for their reliability and ability to adapt to changing needs. However, there have been significant concerns raised about communication and accountability. Several families reported issues with staff not showing up or failing to communicate effectively, which led to frustration and anxiety about the care of their loved ones.
Room for Improvement
There are noted concerns regarding the reliability of service, with multiple families mentioning instances of no-shows and lack of communication from the staff. Improving these aspects could enhance the overall experience for clients and their families.
Summary
Angels Above Home Care LLC provides essential home health care services in Rio Rancho, New Mexico, focusing on personalized care and companionship. While many families have appreciated the compassionate support offered by the staff, there are significant concerns regarding reliability and communication that the agency may need to address to improve client satisfaction.
