Overview
Amazing GRACE Personal Care Services, Inc & Enterprises, located in Rio Rancho, New Mexico, provides non-medical, in-home personal care and companion services. The organization aims to support an independent quality of life for seniors and disabled individuals by offering daily living assistance tailored to individual needs. Established in 2006 and founded by a former pastor, the company emphasizes compassionate care and aims to treat clients like family.
Services & Support
The services offered by Amazing GRACE Personal Care Services include assistance with daily living activities such as meal preparation and hygiene maintenance. The organization is designed to help seniors or disabled individuals maintain their independence while living at home. They are fully bonded and accept both private pay and insurance, ensuring a range of options for families seeking care for their loved ones.
Care Approach & Staff
The staff at Amazing GRACE is frequently described as compassionate and professional. Reviews indicate that caregivers are dedicated to providing quality care, with some staff expressing a strong commitment to their clients. However, there have been concerns regarding staffing consistency, as some families reported issues with caregiver reliability and training. Communication and responsiveness from the organization have also been noted as areas where improvement is needed.
What Families Say
Families have shared a mix of experiences with Amazing GRACE. Many appreciate the kindness and patience demonstrated by the staff during initial inquiries. One reviewer highlighted the empathetic nature of the staff and their willingness to engage in meaningful conversations about care options. Conversely, some families expressed significant dissatisfaction, citing issues with staffing and payment delays. Concerns were raised about the adequacy of caregiver training and the overall management of the organization.
Room for Improvement
There are notable concerns regarding staffing and communication within Amazing GRACE. Some families reported difficulties in reaching the organization for support and expressed frustration over delayed payments to caregivers. Additionally, issues related to adequate caregiver training and the consistency of care provided have been highlighted as areas needing attention.
Summary
Amazing GRACE Personal Care Services, Inc & Enterprises offers a range of non-medical in-home care services in Rio Rancho, New Mexico, aimed at supporting the independence of seniors and disabled individuals. While many families appreciate the compassionate approach of the staff, there are significant concerns regarding staffing reliability and communication challenges. Families considering this service may want to weigh these factors based on their specific needs.
