Overview
MorningStar Assisted Living & Memory Care of Rio Rancho, located in Rio Rancho, New Mexico, is a senior living community that offers a variety of services including assisted living, memory care, and hospice. The facility features 51 private assisted living suites and 26 secure memory care suites, specifically designed for individuals with Alzheimer’s and other forms of dementia. Residents can enjoy a vibrant community atmosphere with numerous social and activity spaces.
Services & Support
The community provides various services tailored to the needs of seniors, including personalized 24/7 compassionate care. The facility is noted for its exceptional food quality, with a restaurant-style menu available from 6 AM to 6 PM, allowing for flexibility in dining options. Residents can also access hospice care, which is located on the second floor and includes support from a chaplain.
Care Approach & Staff
Reviews highlight the caring and competent staff at MorningStar. While many families appreciate the dedication of the caregivers, some concerns have been raised regarding staffing levels and training. Instances of inadequate personal care and hygiene have been reported, indicating a need for improvement in staff-to-resident ratios during busy times.
Who They Serve
MorningStar serves a diverse population, including seniors requiring assisted living, memory care for those with dementia, and individuals in need of hospice services. The facility is designed to accommodate various levels of care, ensuring that residents receive the support they need in a comfortable environment.
Living Options & Amenities
The community boasts beautifully decorated spaces and well-maintained grounds, contributing to a pleasant living environment. Residents benefit from private rooms, which offer a personal space to call their own. However, some reviews mention the lack of covered parking and garages, which could be a consideration for families visiting their loved ones.
What Families Say
Families have expressed mixed feelings about their experiences at MorningStar. Many appreciate the beauty of the facility and the quality of care provided, particularly in hospice situations. However, several families have raised concerns about communication issues regarding deposits and refunds, indicating a need for improved responsiveness from the administration. Overall, while there are positive aspects noted, families are encouraged to visit and assess the facility firsthand.
Room for Improvement
Concerns have been voiced about staffing issues, with some families reporting insufficient personal care and inadequate attention to residents’ needs. Communication regarding administrative processes, such as refunds for deposits, has also been highlighted as an area needing improvement. Addressing these issues could enhance the overall experience for residents and their families.
