Overview
Uptown Rehabilitation Center, located in Albuquerque, New Mexico, is a skilled nursing facility that offers post-hospital, short-term rehabilitation, as well as long-term and respite care. The center is dedicated to addressing the medical and rehabilitation needs of individuals affected by illness or injury and is a VA contracted facility.
Services & Support
The facility provides a range of services, including skilled nursing and rehabilitation. It also offers respite care for families needing temporary support for their loved ones. Uptown Rehabilitation Center accepts Medicare, Medicaid, and most private insurances, ensuring a broad range of payment options for families.
Care Approach & Staff
While some reviews commend the professionalism and cleanliness of the facility, others express concerns about the quality of care provided. Instances of inadequate attention to patients and delayed responses to medical needs have been reported. Families have noted that staff members can be friendly and helpful, but there are significant concerns regarding staff responsiveness and the overall treatment of patients.
Who They Serve
Uptown Rehabilitation Center serves individuals recovering from surgery, illness, or injury, as well as those needing long-term care. The facility aims to assist patients who require rehabilitation services, but there are mixed reviews regarding the quality of care for medically fragile individuals.
Room for Improvement
Several reviews highlight critical areas for improvement, including the need for better communication and responsiveness from staff. Families have reported issues such as delayed pain management, inadequate dietary accommodations, and concerns about the cleanliness and maintenance of the facility. There are also accounts of patients being ignored and not receiving timely assistance.
Summary
Uptown Rehabilitation Center offers essential rehabilitation and nursing services in Albuquerque, but feedback from families indicates that there are significant issues with patient care and staff responsiveness. While some staff members are noted for their attentiveness, many families express dissatisfaction with the overall care experience, urging potential clients to consider these factors when evaluating the facility.
