Overview
Genesis Healthcare Uptown, located in Albuquerque, New Mexico, is a skilled nursing facility that offers post-hospital rehabilitation, long-term care, and respite care. The center aims to support individuals recovering from illness or injury, with a focus on their medical and rehabilitation needs. However, reviews indicate a mixed experience regarding the quality of care provided.
Services & Support
Genesis Healthcare Uptown provides a range of services, including skilled nursing, rehabilitation, and hospice care. While the facility is designed to assist with recovery and ongoing care, numerous reviews highlight issues with the responsiveness of staff and the overall quality of support. Some residents reported long wait times for assistance and inadequate attention from caregivers.
Care Approach & Staff
The care approach at Genesis Healthcare Uptown has been described as inconsistent. While some families expressed gratitude for specific staff members who showed compassion and professionalism, others reported alarming neglect and a lack of attention to residents’ needs. Instances of residents being left unattended for extended periods and staff being unresponsive to calls for help have raised concerns about the facility’s overall care environment.
Who They Serve
The facility serves individuals requiring skilled nursing care, rehabilitation, and hospice services. However, feedback suggests that the level of care may vary significantly, with some residents experiencing positive outcomes while others faced serious issues, including neglect and inadequate medical attention.
Levels of Care
Genesis Healthcare Uptown offers multiple levels of care, including short-term rehabilitation and long-term care. While some residents have made progress through rehabilitation programs, others have reported serious lapses in care, particularly in wound management and medication administration.
Living Options & Amenities
Reviews indicate that the living conditions at Genesis Healthcare Uptown are a point of concern. Complaints have been made regarding cleanliness, with reports of unkempt rooms and common areas. Additionally, some residents have noted inadequate amenities, such as the absence of basic items like trash cans in rooms.
What Families Say
Feedback from families is highly polarized. Some have praised the rehabilitation staff for their dedication and the positive impact on their loved ones’ recovery, while others have reported distressing experiences, including neglect and poor communication. Families have expressed concerns about the facility’s ability to provide a safe and supportive environment, emphasizing the need for vigilance when placing loved ones in care.
Room for Improvement
Several reviews highlight critical areas for improvement at Genesis Healthcare Uptown, particularly regarding staff responsiveness and overall cleanliness. Many families have urged potential residents to be cautious and attentive to their loved ones’ needs while in the facility, as experiences can vary widely.
Summary
Genesis Healthcare Uptown in Albuquerque, New Mexico, presents a complex picture of care. While some residents have found supportive rehabilitation services, numerous reviews raise significant concerns about staff responsiveness, cleanliness, and overall care quality. Families considering this facility should weigh these factors carefully and remain engaged in their loved ones’ care.
