Overview
Fiesta Park Wellness and Rehabilitation, located in Albuquerque, New Mexico, is a skilled nursing and rehabilitation center dedicated to helping patients achieve their recovery goals. The facility emphasizes a warm and caring environment, catering to both short-term rehabilitation needs and long-term care.
Services & Support
Fiesta Park offers a range of services including skilled nursing and rehabilitation. The team is committed to providing quality care with a focus on helping residents recover from surgery, injury, or illness. They also provide transportation services for residents to attend appointments, although there have been concerns regarding the communication of costs associated with these services.
Care Approach & Staff
The staff at Fiesta Park has received mixed reviews. Many families appreciate the kindness and helpfulness of the team members, particularly noting the positive interactions with the receptionist, who is often described as friendly and welcoming. However, there are reports of inconsistency in the care provided by some direct care staff, with instances of neglect and poor communication noted by families.
Who They Serve
Fiesta Park serves a variety of residents, including those requiring rehabilitation after surgery or illness, as well as individuals needing long-term care. Families have expressed satisfaction with the care their loved ones receive, particularly highlighting the positive environment and support from staff.
Levels of Care
The facility provides skilled nursing care and rehabilitation services, designed to assist residents in their recovery processes. This includes 24-hour nursing care and doctor-recommended rehabilitation programs tailored to individual needs.
Dining & Activities
Dining experiences at Fiesta Park have received mixed feedback. While some residents enjoy the meals provided, others have criticized the quality of food, raising concerns about its impact on recovery. The facility promotes a social environment, encouraging residents to engage in activities and enjoy visits from family and friends.
Location & Access
Fiesta Park is conveniently located in Albuquerque, New Mexico, making it accessible for families visiting their loved ones. The facility features security measures to ensure the safety of residents.
What Families Say
Feedback from families is varied. Many appreciate the friendly staff and positive environment, while others have raised significant concerns regarding the care provided, particularly in relation to communication and the attentiveness of some caregivers. Families have expressed gratitude for the rehabilitation services but have also called for improvements in overall care standards.
Room for Improvement
There have been multiple reports from families regarding issues with direct care staff, including instances of neglect and poor communication. Some families have expressed a desire for better management oversight and responsiveness to concerns raised about care quality.
Summary
Fiesta Park Wellness and Rehabilitation offers a supportive environment for individuals in need of skilled nursing and rehabilitation services in Albuquerque, New Mexico. While many families commend the staff’s friendliness and the facility’s amenities, there are notable concerns about the consistency of care and communication. Families considering this facility should weigh both the positive experiences and the areas identified for improvement.
