Overview
Albuquerque Heights Healthcare and Rehabilitation Center, located in Albuquerque, New Mexico, is a skilled nursing facility that provides a range of services including post-hospital, short-term rehabilitation, long-term care, and respite care. The facility also features a specialized transitional care unit for cardiac and pulmonary management, as well as a Memory Support Unit dedicated to residents with Alzheimer’s or dementia.
Services & Support
The center offers a variety of services aimed at supporting residents’ health and well-being. These include skilled nursing care, rehabilitation services, and hospice care. Social worker support is also available to assist families and residents with care coordination and emotional needs. The facility accepts Medicare, Medicaid, and most private insurances, making it accessible to a broad range of families.
Care Approach & Staff
While some families have noted that the staff at Albuquerque Heights can be kind and attentive, there are significant concerns about the overall care approach. Reports indicate that the facility is often short-staffed, which negatively impacts the quality of care. Families have expressed frustration regarding communication with staff, particularly in relation to updates on their loved ones’ conditions and care plans.
Dining & Activities
Dining experiences at the facility have received mixed reviews. Some families appreciate the efforts of the dietary team, highlighting that meals are nutritious and well-prepared. However, others have described the food as unappetizing, with some stating that it resembled “dog food.” This inconsistency in meal quality raises concerns about the dining experience for residents.
Room for Improvement
Several reviews point to a need for improvement in staffing levels and communication practices. Families have reported difficulties in reaching staff for updates and have expressed concerns about the cleanliness of the facility. Additionally, the frequency of physical therapy sessions has been questioned, with some residents not receiving the promised amount of therapy.
Summary
Albuquerque Heights Healthcare and Rehabilitation Center offers a range of skilled nursing and rehabilitation services in Albuquerque, New Mexico. While the facility has a compassionate staff and provides essential services, significant issues regarding staffing, communication, and dining quality have been raised by families. Prospective residents and their families may want to consider these factors when evaluating care options.
