Overview
LilyCare Hospice of New Mexico, located in Albuquerque, New Mexico, is dedicated to providing compassionate hospice care. The organization aims to support patients and their families through the end-of-life journey with a focus on comfort and dignity. They offer a range of services designed to assist individuals during this challenging time.
Services & Support
LilyCare Hospice provides a variety of services including in-home hospice care, pain and symptom management, and caregiver support and education. Their emotional and spiritual support services are designed to offer companionship and guidance to both patients and their families, ensuring that they feel supported throughout the process.
Care Approach & Staff
The staff at LilyCare Hospice is described as professional, compassionate, and dedicated to the comfort of those in their care. Many families have noted the personalized care and communication provided by the team, which helps to create a peaceful environment during difficult times. However, there have been contrasting experiences reported by some families regarding the timeliness and effectiveness of care during critical moments.
What Families Say
Feedback from families has been mixed. Some families express gratitude for the compassionate care their loved ones received, highlighting the support provided during the transition. Positive reviews commend the staff for their kindness and professionalism. In contrast, a few families have raised serious concerns about the response times and handling of urgent medical situations, citing distressing experiences that led to significant emotional pain.
Room for Improvement
While many families appreciate the care provided, there are noted areas for improvement, particularly regarding response times in critical situations. Some families have reported feeling unsupported during emergencies, which has raised concerns about the effectiveness of communication and care protocols.
Summary
LilyCare Hospice of New Mexico strives to deliver compassionate care to patients and their families. While many families have had positive experiences, highlighting the staff’s dedication and support, there are also serious concerns raised by others regarding the management of urgent care situations. This duality underscores the importance of thorough consideration for families when choosing hospice care.
