Overview
St. Anthony’s Home Health Care, located in Albuquerque, New Mexico, provides non-medical, at-home services aimed at helping the elderly and disabled maintain their independence. The agency emphasizes compassionate care, with a team of experienced homemakers who undergo regular training to ensure they meet the diverse needs of their clients.
Services & Support
St. Anthony’s offers a range of non-medical services designed to assist clients with daily activities. Their team of homemakers, many of whom have over ten years of experience, is trained to provide personal care tailored to both adults and children. The agency also focuses on compassionate caregiving, particularly for clients who may be emotionally or spiritually distressed.
Care Approach & Staff
The caregivers at St. Anthony’s are noted for their dedication and professionalism. They receive a minimum of 12 hours of training annually to ensure they are well-equipped to handle various client needs. Families have expressed appreciation for the kindness and patience displayed by the staff, contributing to a positive caregiving environment.
Who They Serve
St. Anthony’s primarily serves elderly and disabled individuals who require assistance with daily living activities. The agency aims to support clients in maintaining their independence while providing the necessary care and companionship.
Scheduling & Availability
Some families have reported issues with scheduling, noting instances where appointments were missed without prior communication. This has raised concerns about the agency’s reliability in adhering to their stated hours of operation.
What Families Say
Feedback from families has been mixed. Many have praised the professionalism and compassion of the caregivers, highlighting positive experiences with the overall service. However, there have been concerns regarding the attitude of some staff members, particularly in the reception area, as well as issues related to communication and scheduling.
Room for Improvement
There are noted areas for improvement, particularly in communication and reliability. Some families experienced unreturned calls and missed appointments, which can lead to frustration. Enhancing these aspects could greatly benefit the overall service experience.
Summary
St. Anthony’s Home Health Care offers a compassionate approach to home health services in Albuquerque, New Mexico. While many families appreciate the quality of care and dedication of the staff, attention to communication and scheduling could enhance their overall experience. Families considering St. Anthony’s may find a supportive environment, though they should be aware of potential challenges in service reliability.
