Overview
Presbyterian Home Healthcare in Albuquerque, located in Albuquerque, New Mexico, New Mexico, provides a range of home health services, including hospice care, aimed at supporting patients and their families. Their multidisciplinary care team focuses on delivering physical, emotional, and spiritual support to enhance comfort and quality of life for patients.
Services & Support
The services offered by Presbyterian Home Healthcare include hospice care, palliative care, and respite care. Their team consists of case managers, skilled nurses, physical, occupational, and speech therapists, social workers, and home health aides. This comprehensive approach allows them to create personalized evaluation and treatment plans tailored to each patient’s needs, whether following surgery or addressing chronic illnesses.
Care Approach & Staff
While some families have reported positive experiences with the nursing staff and home health aides, concerns have been raised regarding the overall organization and communication within the hospice program. Several reviews mention issues with conflicting information from staff and a perceived lack of timely responses to urgent needs, particularly in critical situations.
Who They Serve
Presbyterian Home Healthcare serves a variety of patients, including those requiring hospice care and home health services after surgery or due to chronic illnesses. Their focus is on providing care to individuals who prefer to receive support in the comfort of their own homes.
Service Area
The organization primarily serves the Albuquerque metro area, as well as Rio Rancho, ensuring that their services are accessible to a broad population in New Mexico.
Scheduling & Availability
Families have noted mixed experiences with scheduling and availability of services. While some have praised the responsiveness of the schedulers, others have expressed frustration over delays and lack of clear communication regarding the frequency of visits and billing information.
Insurance & Billing
Concerns have been voiced about the clarity of billing practices and communication with the billing department. Some families experienced difficulties in obtaining accurate information about costs and coverage, which affected their ability to make informed decisions about care.
What Families Say
Feedback from families is varied. While some appreciated the compassionate care provided by certain staff members, others reported significant issues with organization and communication. Instances of delayed responses and lack of follow-through on promised callbacks were highlighted as areas needing improvement. Overall, experiences ranged from commendations for specific caregivers to dissatisfaction with the overall service quality.
Room for Improvement
Multiple reviews indicate a need for improvement in communication and organization within the hospice program. Families have expressed frustration over inconsistent information provided by staff and delays in receiving necessary medications and services during critical times.
Summary
Presbyterian Home Healthcare in Albuquerque offers a range of home health services, focusing on personalized care for patients. While some families have had positive experiences with individual caregivers, concerns about organizational issues and communication have been noted. Families considering this provider may want to weigh the mixed feedback regarding service quality and responsiveness.
