Overview
Heritage Healthcare Services, Inc. (Albuquerque), located in Albuquerque, New Mexico, Heritage Healthcare Services, Inc., located in Albuquerque, New Mexico, provides a variety of in-home care services, including skilled nursing, rehabilitation, and assistance with daily activities. With over 20 years of experience, the organization emphasizes compassionate care and personalized support for individuals seeking to live independently at home.
Services & Support
Heritage Healthcare offers a range of services tailored to meet the needs of clients, including hospice care, home health services, and support for daily living activities. The staff is described as knowledgeable and attentive, with a focus on delivering quality care to clients in their homes.
Care Approach & Staff
The staff at Heritage Healthcare is frequently noted for their compassion and dedication. Many families have expressed appreciation for the kindness and professionalism exhibited by caregivers, particularly in hospice situations. However, there are also reports of inconsistent experiences, with some families highlighting issues related to caregiver reliability and communication.
Who They Serve
Heritage Healthcare serves a diverse clientele, including individuals in need of hospice care, those requiring rehabilitation services, and clients needing assistance with everyday activities. The organization aims to support clients of various backgrounds and health conditions, promoting independence and comfort within their own homes.
Scheduling & Availability
Concerns have been raised regarding the scheduling and availability of caregivers. Some families have reported difficulties in reaching staff for assistance and have experienced gaps in care. This lack of communication has led to frustrations among clients who rely on timely support.
Insurance & Billing
Families have expressed dissatisfaction with the billing practices at Heritage Healthcare. Issues related to payment discrepancies and perceived lack of accountability have been noted, with some clients feeling that their concerns about payment and service were not adequately addressed.
What Families Say
Feedback from families is mixed. While some have had positive experiences with the care provided, particularly in hospice situations, others have reported significant issues with customer service and caregiver reliability. Instances of unresponsiveness and inadequate care have led to serious concerns for some clients, prompting them to seek alternative providers.
Room for Improvement
Several reviews indicate that Heritage Healthcare has room for improvement in areas such as communication, caregiver consistency, and customer service. Clients have reported frustrations with the responsiveness of the staff and the handling of care arrangements, suggesting a need for enhanced coordination and support.
Summary
Heritage Healthcare Services, Inc. offers a range of in-home care services in Albuquerque, New Mexico, with a commitment to compassionate care. While many families have praised the staff’s dedication, there are notable concerns regarding communication, caregiver reliability, and billing practices. Prospective clients may want to weigh these factors when considering their options for home health care.
