Overview
El Mirador Home Care, located in Albuquerque, New Mexico, is dedicated to providing quality in-home support through both personal care and licensed skilled home health care. The organization emphasizes compassion and respect in its mission to serve clients and improve their quality of life.
Services & Support
El Mirador offers a range of in-home health care services designed to maintain clients’ health and independence. Their services include both personal care and skilled home health care, with a focus on meeting individual needs with dignity. The staff is committed to ensuring that each client receives the necessary support to enhance their quality of life.
Care Approach & Staff
The care team at El Mirador is noted for being friendly, compassionate, and dependable. Many families have expressed satisfaction with the caregivers, highlighting their professionalism and dedication to providing quality care. However, some reviews suggest concerns regarding the training of caregivers, indicating that there may be gaps in how well they are prepared to work with disabled individuals.
Who They Serve
El Mirador serves a diverse range of clients in need of in-home health care. Families have shared positive experiences regarding the care provided to individuals who are bed-bound or require assistance with daily activities. The staff’s commitment to addressing clients’ needs has been recognized by many families.
What Families Say
Feedback from families is mixed. Positive comments emphasize the caring nature of the staff and their willingness to go above and beyond in providing care. Many families appreciate the kindness and reliability of the caregivers. Conversely, some reviews express frustration with the office staff’s communication, noting issues such as unreturned calls and lost paperwork, which can lead to a lack of support for clients.
Room for Improvement
There are several areas identified for improvement within El Mirador. Some families have reported challenges with office communication, including difficulties in reaching staff and receiving timely responses. Additionally, concerns have been raised about the training and management of caregivers, suggesting that enhancements in these areas could benefit both staff and clients.
Summary
El Mirador Home Care in Albuquerque, New Mexico, aims to provide compassionate and respectful in-home health care services. While many families commend the dedication and kindness of the caregivers, there are notable concerns regarding office communication and caregiver training. Addressing these issues could strengthen the overall quality of care and support provided to clients.
