Overview
Consumer Direct Care Network New Mexico, located in Albuquerque, New Mexico, provides in-home care and support for individuals of all ages, including older adults, children, and those with physical, intellectual, or developmental disabilities. Their mission is to help clients remain safe, healthy, and independent within their homes and communities.
Services & Support
Consumer Direct offers a range of home-based care services, emphasizing consumer-directed care. This approach allows clients to take control of their care by arranging and directing their own services, promoting independence and involvement in their communities. The organization has been operational since 2002 and aims to provide tailored care plans to meet the unique needs of each individual.
Care Approach & Staff
The care approach at Consumer Direct focuses on personalized service, with an emphasis on customer service. Clients have reported positive experiences with specific coordinators who are noted for their helpfulness and dedication. However, there are also concerns regarding the professionalism of some office staff, with reports of rudeness and a lack of support for caregivers and clients alike.
Who They Serve
Consumer Direct serves a diverse clientele, including elderly individuals, children, and those with various disabilities. Their services are designed to support individuals who need assistance in maintaining their health and independence at home.
What Families Say
Feedback from families is mixed. While some caregivers express satisfaction with the support they receive from their coordinators, others have raised serious concerns about the company’s payment practices and the treatment of both caregivers and clients. Instances of unprofessional behavior from staff have been reported, particularly regarding interactions with elderly clients.
Room for Improvement
Several reviews indicate issues with the company’s payment processes, with caregivers reporting inconsistencies in their pay. Additionally, some clients have experienced challenges with the professionalism of office staff, suggesting a need for improved training and support to ensure respectful and effective communication.
Summary
Consumer Direct Care Network New Mexico provides essential in-home care services aimed at promoting independence for individuals of all ages. While the organization has a commitment to personalized care, feedback indicates a need for improvements in staff professionalism and payment consistency. Families considering their services may want to weigh both the positive and negative experiences shared by others.
