Overview
Armada Home Health Care, located in Albuquerque, New Mexico, provides home health and hospice services. The company is focused on delivering care to individuals in need, but experiences reported by families suggest significant challenges in service delivery and customer support.
Services & Support
Armada Home Health Care offers a range of services including home health care and hospice support. Families have mentioned both positive and negative experiences with the quality of care provided. While some caregivers have been praised for their compassion and thoroughness, there have been numerous reports of inconsistent services, particularly in therapy and nursing visits.
Care Approach & Staff
The staff at Armada Home Health Care has received mixed reviews from families. Some caregivers have been described as caring and attentive, providing valuable support during critical times, such as post-surgery recovery. However, several reviews highlight a lack of professionalism and organization among the staff, with issues such as unreturned calls and inconsistent communication.
Who They Serve
Armada Home Health Care serves a diverse clientele, including elderly individuals and those recovering from surgeries or managing chronic health conditions. Families have expressed concerns about the company’s ability to effectively meet the needs of their loved ones, particularly in terms of timely and consistent care.
What Families Say
Feedback from families is varied. Some have expressed gratitude for the care their loved ones received, noting that certain staff members provided exceptional support. However, many others have voiced frustration over poor customer service, including difficulties in reaching staff and resolving billing issues. Reports of missed appointments and a lack of follow-up communication have contributed to negative perceptions of the company.
Room for Improvement
There are clear areas for improvement at Armada Home Health Care. Families have noted significant issues with customer service, including difficulty in reaching staff and receiving timely responses. Additionally, concerns about the consistency of care and professionalism among team members have been recurrent themes in reviews.
Summary
In summary, Armada Home Health Care in Albuquerque, New Mexico, has a mixed reputation among families seeking home health and hospice services. While some caregivers have been recognized for their compassion and effectiveness, systemic issues in customer service and care consistency have led to considerable frustration among clients. Families considering their services may want to weigh these factors carefully.
