Overview
Alliance Home Health Care, located in Albuquerque, New Mexico, is a locally owned home health and hospice agency founded in 2003. The agency has an A+ rating with the Better Business Bureau and offers a range of services including home health care, hospice, therapy, social work, and caregiving. Alliance emphasizes thorough screening and training of its staff to ensure quality care.
Services & Support
Alliance Home Health Care provides a variety of services aimed at supporting patients and their families. The agency offers hospice care, which focuses on comfort and quality of life, as well as home health services that include therapy and caregiving. Families have noted the dedication of some direct care staff, which has been highlighted as a positive aspect of their experience.
Care Approach & Staff
The care approach at Alliance Home Health Care involves a team of professionals who are screened and trained to meet strict guidelines for employment. Families have expressed appreciation for the caring and organized staff, particularly in nursing and therapy. However, there are mixed reviews regarding consistency and communication, with some families reporting issues with scheduling and care coordination.
Who They Serve
Alliance Home Health Care primarily serves patients requiring home health and hospice services. Reviews indicate that the agency has worked with families during difficult times, particularly in hospice care situations. While some families have expressed gratitude for the care provided, others have raised concerns about the overall experience and level of support.
What Families Say
Feedback from families is varied. Some express deep appreciation for the compassionate care their loved ones received, particularly highlighting the dedication of specific nursing staff. Conversely, others have reported dissatisfaction with the organization and responsiveness of the agency, particularly concerning scheduling and communication issues. There are mentions of unprofessional interactions and a lack of follow-through in critical moments.
Room for Improvement
Several reviews indicate a need for improvement in communication and consistency in care. Families have reported experiences with unprofessional scheduling practices and a lack of adequate response during critical times. These issues have led some to consider alternative care options.
Summary
Alliance Home Health Care offers a range of home health and hospice services in Albuquerque, New Mexico. While many families have praised the compassionate care provided by nursing staff, there are notable concerns regarding communication and the consistency of care. Families seeking services may benefit from considering both the positive and negative feedback shared by others.
