Overview
Above All Personal Care Services Inc., located in Albuquerque, New Mexico, is a locally owned and operated agency that aims to provide personal care services to individuals in need. The agency emphasizes a compassionate approach to caregiving, with a mission to treat clients as if they were family. However, reviews indicate a mixed reputation, with some clients expressing significant concerns about the quality of service provided.
Services & Support
Above All Personal Care Services offers a range of personal care services designed to assist the elderly and disabled community. The agency is committed to delivering care that is respectful and dignified. However, reviews suggest that there may be inconsistencies in service delivery, with some clients reporting issues with caregiver punctuality and the overall professionalism of the staff.
Care Approach & Staff
The agency’s approach is rooted in compassion, with a focus on providing tender loving care (TLC). Staff members are described as having a strong work ethic and a genuine desire to help those in need. Despite this, multiple reviews raise concerns about the reliability of caregivers, with reports of late arrivals and inadequate service. Some clients have also expressed doubts about the agency’s compliance with legal standards, such as HIPAA and the Americans with Disabilities Act.
Who They Serve
Above All Personal Care Services primarily serves the elderly and disabled population in Albuquerque. The agency aims to support individuals who may require assistance with daily living activities, providing a sense of community and care for those who may feel marginalized.
Room for Improvement
Several reviews highlight areas needing improvement, particularly regarding the agency’s adherence to contracts and timely service delivery. Clients have reported difficulties in obtaining caregivers as promised, which has led to frustration and dissatisfaction. Additionally, concerns about staff professionalism and compliance with legal regulations have been noted.
What Families Say
Feedback from families is notably polarized. While some clients appreciate the care and dedication of the staff, others have had negative experiences, citing issues with caregiver reliability and professionalism. Several reviews express disappointment with the agency’s management and operational practices, leading to a lack of trust among some clients.
Summary
Above All Personal Care Services Inc. in Albuquerque, New Mexico, strives to provide compassionate personal care services, but the agency faces challenges in service consistency and compliance with legal standards. Families considering this agency may want to weigh the positive experiences of some clients against the significant concerns raised by others regarding caregiver reliability and overall management practices.
