Overview
A Place At Home – Albuquerque, located in Albuquerque, New Mexico, provides in-home care services tailored to the needs of seniors and their families. The agency emphasizes compassionate care and aims to connect clients with caregivers who can support them in their daily lives.
Services & Support
A Place At Home – Albuquerque offers a variety of services designed to assist seniors, including companion care, lifestyle support, personal care, medication management, and recovery assistance. The agency focuses on creating a supportive environment that helps seniors maintain their dignity and independence while ensuring their safety at home. They also provide transportation and postoperative care, helping families manage the complexities of care.
Care Approach & Staff
The agency’s approach is centered around the philosophy of CARE, which emphasizes the importance of compassionate and consistent caregivers. Families have noted that caregivers are often responsive to individual needs and preferences, with some clients expressing gratitude for the professionalism and support provided by the staff. However, there have been mixed experiences regarding caregiver consistency and scheduling, with some families reporting issues with caregivers not showing up as scheduled.
Who They Serve
A Place At Home – Albuquerque serves families in the Albuquerque area, including neighborhoods such as North Albuquerque, Academy Acres North, and Sandia Heights. The agency aims to assist families who are navigating the challenges of caring for aging loved ones, offering tailored solutions based on individual circumstances.
What Families Say
Feedback from families is varied. While some clients commend the agency for its responsive and caring staff, others have expressed frustration with scheduling issues and the quality of care. Positive reviews highlight the effectiveness of caregivers in providing support and companionship, while negative experiences often focus on inconsistent service and communication challenges. Some families have reported a lack of professionalism from office staff, which has contributed to dissatisfaction.
Room for Improvement
Several reviews indicate that A Place At Home – Albuquerque could improve its scheduling practices and communication with clients. Issues such as caregivers not arriving on time and difficulties in reaching office staff have been noted. Additionally, some families have expressed concerns about the overall organization of the agency and the consistency of caregiver assignments.
Summary
A Place At Home – Albuquerque offers a range of in-home care services aimed at supporting seniors and their families. The agency’s commitment to compassionate care is evident in the positive experiences shared by some clients, particularly regarding the dedication of caregivers. However, challenges with scheduling and communication have been highlighted as areas needing attention. Families considering this provider may find it beneficial to weigh both the positive feedback and the concerns raised by others.
