Overview
1st Care of New Mexico LLC, located in Albuquerque, New Mexico, provides non-medical personal care services to clients in the area. Their offerings include assistance with daily tasks such as meal preparation, light housekeeping, bathing, dressing, grooming, medication reminders, mobility assistance, running errands, and companionship. The company emphasizes a commitment to working closely with clients and their managed care organizations to create personalized care plans.
Services & Support
The services provided by 1st Care of New Mexico include a variety of personal care tasks aimed at enhancing the quality of life for clients. Caregivers assist with essential daily activities and offer companionship, which is noted as a significant aspect of the services. Many reviews highlight the staff’s friendliness and professionalism, with some clients expressing gratitude for the support received.
Care Approach & Staff
1st Care of New Mexico is described by some clients as having a dedicated and caring staff. The caregivers are often praised for their compassion and willingness to help with various needs. However, there are also concerns regarding the consistency and reliability of caregiver assignments, with some families reporting difficulties in maintaining a stable caregiver presence.
Who They Serve
The company serves a diverse clientele, including individuals needing assistance with daily living activities. They cater to families seeking non-medical support for their loved ones, particularly those who may require ongoing help due to age, disability, or other factors.
Service Area
1st Care of New Mexico operates primarily in Albuquerque and surrounding areas, including Belen and Los Lunas. This regional focus allows them to provide localized support to clients in need of personal care services.
What Families Say
Feedback from families is mixed. While some clients express satisfaction with the care and support received, highlighting the professionalism of certain caregivers, others report significant issues with communication and reliability. Some families have experienced long delays in caregiver assignments and expressed frustration over unprofessional behavior from office staff. Positive comments often mention specific caregivers who have made a positive impact, while negative reviews point to systemic issues within the organization.
Room for Improvement
Several reviews indicate areas needing improvement, particularly in communication and staffing consistency. Families have expressed concerns about the organization’s ability to provide timely and qualified caregivers, as well as issues related to management’s responsiveness to client needs. Addressing these concerns may enhance the overall client experience and satisfaction.
Summary
1st Care of New Mexico LLC offers personal care services in Albuquerque, New Mexico, focusing on non-medical support for daily living activities. While many clients appreciate the caring nature of individual caregivers, there are notable concerns regarding communication, staffing reliability, and management practices. Families considering this provider may find a mix of positive experiences and challenges, suggesting a need for prospective clients to weigh these factors carefully.
