Overview
InnovAge New Mexico PACE – Albuquerque, located in Albuquerque, New Mexico, is dedicated to helping seniors age in their own homes with dignity through the Program of All-Inclusive Care for the Elderly (PACE). The program aims to enhance the independence and quality of life for older adults, allowing them to remain mobile and live in their own homes. InnovAge operates PACE centers across several states, including New Mexico, where they provide comprehensive services tailored to the needs of seniors.
Services & Support
InnovAge offers a wide range of services designed to support seniors, including transportation, primary care, emergency care, memory care, medication management, and physical therapy. Their PACE center in Albuquerque is equipped with areas for individualized medical care and features designed for safety and accessibility, such as grab bars and secured entries. However, feedback from families indicates significant issues with communication and coordination of services, which can impact the effectiveness of the care provided.
Care Approach & Staff
While some families have praised the staff for their friendliness and dedication, there are numerous reports of unprofessional behavior and poor communication among staff members. Families have expressed concerns regarding the treatment of patients, including instances of neglect and inadequate responses to medical needs. The management has been noted to lack responsiveness, which can lead to frustrations for both staff and families seeking support for their loved ones.
Who They Serve
InnovAge serves seniors in Albuquerque and the surrounding areas, focusing on those who wish to maintain their independence while receiving comprehensive care. The program is designed for older adults who may require assistance with daily tasks and medical needs, although some families have reported dissatisfaction with the quality of care and attention their loved ones receive.
Room for Improvement
There are multiple concerns highlighted by families regarding the care provided at InnovAge New Mexico PACE. Reports include issues with staff being short-handed, leading to neglect in basic needs such as timely medication management and communication about medical conditions. Families have also raised alarms about the handling of emergencies, including situations where immediate medical attention was delayed.
Summary
InnovAge New Mexico PACE – Albuquerque offers a comprehensive care model for seniors, promoting independence and quality of life. However, the facility faces challenges related to staff communication, coordination of services, and overall patient care. Families considering this program should be aware of the varying experiences reported by others, particularly regarding the responsiveness of management and the quality of care provided.
