Overview
Visiting Nurses Association of Manchester and Southern New Hampshire, located in Manchester, New Hampshire, provides expert home health care, hospice, and palliative services. Established in 1897, the organization is dedicated to promoting healing, independence, and comfort for individuals and their families. Their mission includes enhancing the quality and dignity of life for those facing various health challenges, whether recovering from surgery, dealing with chronic illnesses, or requiring end-of-life care.
Services & Support
The Visiting Nurses Association offers a range of services tailored to meet the specific needs of patients and families. Their hospice care is designed to provide compassionate support for individuals with life-limiting conditions, ensuring comfort and dignity during challenging times. The organization also provides home health care services that include skilled nursing, rehabilitation, and assistance from social workers and home health aides. This interdisciplinary approach aims to help patients achieve their health goals while remaining safe and independent in their own homes.
Care Approach & Staff
Families have noted the warmth, compassion, and professionalism of the staff at the Visiting Nurses Association. Many reviews highlight the supportive nature of the care team, which includes nurses, home health aides, and social workers. The staff is praised for their responsiveness, often providing assistance and guidance through phone calls and visits at all hours, which has been crucial for families navigating difficult situations.
Who They Serve
The Visiting Nurses Association serves individuals facing a variety of health challenges, including those in need of hospice care, home health services, and palliative care. Their support extends to families, helping them cope with the emotional and logistical aspects of caregiving during critical times.
What Families Say
Feedback from families indicates a mix of experiences. Many express deep gratitude for the compassionate care provided, citing how the staff has made a significant difference during difficult times. Specific staff members have been recognized for their exceptional support, with families feeling reassured and well-informed throughout the care process. However, some reviews reflect dissatisfaction with certain aspects of service, with a few families indicating challenges in communication and care coordination.
Room for Improvement
While many families report positive experiences, there are mentions of concerns regarding communication and care decisions. Some families felt that they lacked options in choosing their providers and expressed a desire for more flexibility in their care plans. Addressing these concerns could enhance the overall experience for future clients.
Summary
Visiting Nurses Association of Manchester and Southern New Hampshire is a long-standing provider of home health and hospice services in the Manchester area. Their compassionate approach and commitment to patient-centered care are evident in many positive family testimonials. However, there are areas for improvement, particularly around communication and care flexibility. Families considering their services may find a dedicated team ready to support them through challenging times, while also being mindful of the need for clear communication and options in care.
