Overview
Home Healthcare, Hospice & Community Services, located in Keene, New Hampshire, has been a trusted provider of home care services for over 117 years. They offer a comprehensive range of services including home healthcare, hospice care, transportation, nutrition, wellness clinics, and support for families and caregivers. HCS is dedicated to enhancing the quality of life for individuals of all ages and at all stages of life.
Services & Support
HCS provides a variety of services tailored to meet the needs of their clients. Their hospice care takes a holistic approach, focusing on physical, emotional, and spiritual comfort for patients and their families. The organization also offers visiting nurse services, where trained professionals deliver compassionate care directly to homes. Additionally, programs like Healthy Starts aim to promote well-being and stability among children and families.
Care Approach & Staff
The staff at HCS are frequently described as compassionate and professional. Many families have noted the kindness and respect shown by nurses and aides during difficult times. For instance, families have expressed gratitude for the empathetic support provided during end-of-life care, highlighting the importance of having a reliable home care team during such challenging periods.
Who They Serve
HCS serves individuals of all ages, providing care across various life stages. Their services are designed to support both patients and their families, ensuring that everyone receives the necessary assistance and care. This includes support for individuals recovering from medical conditions, as well as those in need of hospice care.
Service Area
HCS operates primarily in southwestern New Hampshire, with locations in Keene, Charlestown, and Peterborough. Their services are available in private homes as well as nursing and long-term care facilities, making them accessible to a broad range of clients throughout the region.
What Families Say
Feedback from families has been mixed. Many have expressed deep appreciation for the compassionate care provided, especially in hospice situations. However, some families have reported issues with communication and scheduling, indicating challenges in receiving timely therapy services and responses from the organization. These experiences highlight the importance of clear communication in providing effective home health care.
Room for Improvement
Several reviews point to concerns regarding communication and scheduling. Some families experienced delays in receiving care and expressed frustration over the lack of follow-up regarding therapy services. Addressing these communication gaps could enhance the overall experience for families relying on HCS for support.
Summary
Home Healthcare, Hospice & Community Services in Keene, New Hampshire, offers a wide array of home care services aimed at supporting individuals and families during critical times. While many families commend the compassionate care provided by the staff, there are noted areas for improvement, particularly in communication and scheduling. Overall, HCS remains a key resource for home health care in the region, dedicated to serving the needs of their community.
