Overview
Granite VNA, located in Concord, New Hampshire, provides home health care and hospice services to clients in need. The agency is designed to offer support for various health care needs, but experiences with their services have been mixed among families.
Services & Support
Granite VNA offers nursing care, physical therapy, and hospice services. While many families have praised the compassion and dedication of the visiting nurses and aides, others have reported significant issues with organization and scheduling. Some clients have expressed dissatisfaction with the level of care provided, particularly in urgent situations.
Care Approach & Staff
The staff at Granite VNA is often described as kind and compassionate, with many families appreciating the efforts made by the nursing and therapy professionals to support recovery. However, there are notable concerns regarding the effectiveness of communication and scheduling from the administrative side. Instances of disorganization and inefficiency have been reported, leaving some clients feeling frustrated and unsupported.
Who They Serve
Granite VNA serves a diverse clientele, including elderly individuals and those recovering from medical events such as strokes. However, reviews indicate that some clients have faced challenges in receiving timely and appropriate care, particularly during critical recovery periods.
Service Area
The agency operates in Concord, New Hampshire, and surrounding areas, providing home health care and hospice services to local residents.
Scheduling & Availability
Scheduling has been a common point of contention among clients. Many have noted that they often receive short notice about visit times, which complicates their ability to plan other appointments. Additionally, some clients have experienced issues with missed appointments and a lack of follow-up communication from the scheduling department.
What Families Say
Feedback from families varies widely. While some have expressed gratitude for the compassionate care received, others have shared distressing experiences regarding the management and responsiveness of the agency. Specific incidents have highlighted concerns about the quality of care, particularly in urgent situations, leading some families to seek alternative providers.
Room for Improvement
There are several areas where Granite VNA could enhance its services. Clients have pointed out the need for better scheduling practices and more consistent communication from the administrative team. Additionally, addressing the concerns related to care quality and staff interactions could significantly improve the overall experience for families relying on their services.
Summary
Granite VNA in Concord, New Hampshire, provides essential home health care and hospice services, but experiences have been mixed. While many families commend the compassion of the nursing staff, significant concerns about scheduling, organization, and care quality have been raised. Families considering Granite VNA may want to weigh these factors carefully against their specific needs.
