Overview
Alta Skilled Nursing and Rehabilitation Center, located in Reno, Nevada, is a 180-bed skilled nursing facility dedicated to providing quality care and rehabilitation services. With a commitment to health, safety, and diet, Alta offers 24/7 care to its residents, ensuring that both short-term and long-term stays are comfortable and supportive.
Services & Support
Alta Skilled Nursing and Rehabilitation Center provides a range of services focused on rehabilitation and skilled nursing care. The facility employs over 200 staff members who work collaboratively to ensure residents receive attentive care. Reviews highlight the quality of therapy services provided, with many residents expressing gratitude for the support they received during their rehabilitation journey.
Care Approach & Staff
The staff at Alta is noted for being compassionate and professional. Many reviews commend the teamwork among the staff members, with specific mentions of the admissions team and therapy staff for their dedication and support. However, there are concerning reports regarding staff responsiveness, with some families experiencing neglect and inadequate attention to their loved ones’ needs.
Who They Serve
Alta serves a diverse population, accommodating both short-term rehabilitation patients and long-term residents. Families have shared positive experiences regarding the care provided, particularly emphasizing the supportive environment for those recovering from various health challenges.
Clinical Services & Rehab
Rehabilitation services at Alta are highlighted as a strong point, with many residents appreciating the quality of therapy they received. The facility aims to foster recovery and healing through personalized rehabilitation plans, although some reviews indicate that staffing challenges may affect the level of care during busy times.
What Families Say
Feedback from families is mixed. Many express gratitude for the caring and attentive staff, noting the positive experiences their loved ones had during their stay. However, there are serious concerns raised about neglect and inadequate care in certain situations, leading to distressing outcomes for some residents. This duality in experiences suggests that while many families are satisfied, there are critical areas that require attention.
Room for Improvement
Several reviews indicate a need for improvement in staff responsiveness and management practices. Instances of neglect and insufficient staffing during critical moments have been reported, which raises concerns about the overall care environment at the facility.
Summary
Alta Skilled Nursing and Rehabilitation Center offers a comprehensive range of skilled nursing and rehabilitation services in Reno, Nevada. While many families commend the compassionate care provided by the staff, there are notable concerns regarding neglect and staff responsiveness that potential residents and their families should consider. Overall, the facility has the potential to provide quality care, but attention to staffing and management practices is essential for ensuring a consistently positive experience for all residents.
