Overview
Gentiva Hospice, located in Reno, Nevada, is dedicated to providing compassionate care for individuals facing life-limiting illnesses. Their mission is to support patients and families through physical, emotional, and spiritual challenges, ensuring that every moment is meaningful. Gentiva offers a range of services, including hospice care, palliative care, and home health care, all designed to enhance the quality of life and maintain dignity during difficult times.
Services & Support
Gentiva Hospice provides a comprehensive suite of services tailored to meet the needs of those with serious illnesses. Their hospice care focuses on more than just pain management; it encompasses emotional, spiritual, and physical support through a team of nurses, social workers, volunteers, aides, and chaplains. Additionally, they offer palliative care for symptom management and home health care for individuals recovering from surgery or managing chronic conditions.
Care Approach & Staff
The care approach at Gentiva emphasizes compassion and respect, with a commitment to treating patients and their families as integral parts of the care process. While many reviews highlight the kindness and dedication of the nursing staff, there are also concerns about inconsistencies in communication and organization. Some families experienced difficulties with scheduling and equipment delivery, which impacted their overall experience.
Who They Serve
Gentiva Hospice serves individuals with life-limiting illnesses, providing care that extends to both patients and their families. Their services are designed to support those navigating the complexities of serious health conditions, ensuring that families feel supported and informed throughout the process.
Room for Improvement
While Gentiva Hospice has received praise for its compassionate care, there are areas identified for improvement. Some families reported challenges with communication, particularly regarding scheduling and the delivery of medical equipment. Additionally, there were instances where medications were not handled according to the family’s preferences, leading to confusion and frustration.
What Families Say
Families have expressed a mix of experiences with Gentiva Hospice. Many commend the staff for their caring nature and responsiveness during challenging times. However, others have reported significant issues with organization and communication, leading to feelings of uncertainty and disappointment. Overall, while some families found Gentiva to be a supportive choice, others felt that improvements are necessary to enhance the overall experience.
Summary
Gentiva Hospice in Reno, Nevada, is committed to providing compassionate end-of-life care, focusing on the emotional and physical needs of patients and their families. While many families appreciate the dedication and support from the staff, there are notable concerns regarding communication and service organization that could be addressed to improve the experience for future clients.
