Overview
CenterWell Home Health, located in Reno, Nevada, provides personalized home health services aimed at helping individuals manage chronic conditions or recover from illness, injury, surgery, or hospitalization. Their dedicated team of nurses and therapists focus on understanding the unique needs and goals of each patient, ensuring that care is centered entirely around them.
Services & Support
CenterWell offers a range of services including skilled nursing, physical therapy, and occupational therapy. Their staff is known for being professional, attentive, and compassionate, often described as treating patients like family. The organization emphasizes the importance of communication, with many families noting that staff members are responsive and provide helpful information regarding care options and programs available for seniors.
Care Approach & Staff
The care approach at CenterWell Home Health is centered on collaboration between patients, their families, and healthcare providers. Staff members, including nurses and therapists, are frequently recognized for their patience and expertise. Many patients have reported feeling heard and understood, particularly regarding their health concerns and treatment plans. The team works together cohesively, contributing to a supportive environment for recovery.
Who They Serve
CenterWell Home Health serves a diverse range of patients, including seniors and individuals recovering from various medical conditions. Families have expressed appreciation for the care provided to their loved ones, particularly highlighting the effectiveness of nursing and physical therapy services.
Service Area
The primary service area for CenterWell Home Health is Reno, Nevada, where they aim to deliver quality home health services that reflect the community’s values and needs.
What Families Say
Families have shared positive experiences with CenterWell, noting the kindness and professionalism of the staff. Many have specifically commended the nursing care and physical therapy services, highlighting the impact these have had on their loved ones’ recovery. However, some families have expressed concerns about communication and scheduling, indicating that there have been instances of unannounced visits that disrupted their routines.
Room for Improvement
While many families have had positive experiences, there are some noted areas for improvement, particularly regarding communication and scheduling. A few reviews mentioned issues with staff not making appointments in advance, which can lead to inconvenience for patients and their families.
Summary
Overall, CenterWell Home Health in Reno, Nevada, is recognized for its compassionate and professional care. The focus on individualized treatment plans and strong communication is a hallmark of their service. While there are areas that could benefit from improvement, the majority of families express satisfaction with the support their loved ones receive, particularly from nursing and therapy staff.
