Overview
Volante of Reno, located in Reno, Nevada, is a senior living community that emphasizes a person-centered approach to care. It aims to provide a vibrant and engaging environment for residents, focusing on independence and empowerment. However, experiences shared by families indicate significant concerns regarding the quality of care and management practices.
Care Approach & Staff
While some families have noted kind interactions from staff, there are serious concerns about management’s effectiveness and responsiveness. Reports highlight a lack of adequate staffing, leading to insufficient care for residents. Families have described instances of neglect, such as residents not being checked on regularly and needing family members to intervene for basic needs. The turnover rate among staff and management has also raised alarms, contributing to a perception of instability within the facility.
Who They Serve
Volante of Reno provides services for various levels of care, including assisted living and memory care. However, reviews reflect a troubling environment for residents, particularly in memory care, where families have reported unsafe conditions and inadequate support.
Living Options & Amenities
The community offers spacious apartments designed for assisted living and memory care, with some being pet-friendly. While the facility presents itself as a welcoming environment with engaging activities, families have expressed dissatisfaction with the overall living conditions and cleanliness.
Dining & Activities
Concerns have been raised about the quality of food served at Volante of Reno. Families have described the dining experience as mediocre, with some stating that the meals do not meet the expectations set by the facility’s marketing.
What Families Say
Feedback from families is mixed, with some expressing satisfaction with initial impressions and interactions with staff. However, many others have voiced serious concerns about the care provided, management’s lack of responsiveness, and the overall well-being of residents. Instances of neglect and poor communication have led several families to consider moving their loved ones to other facilities.
Room for Improvement
Numerous reviews indicate a need for significant improvements in staffing levels, management practices, and overall resident care. Families have noted that the facility’s current state does not align with the expectations set during the initial tour and discussions.
Summary
Volante of Reno presents itself as a vibrant community for seniors, but numerous reviews highlight alarming issues regarding care quality and management. Families are encouraged to thoroughly assess their options and consider the experiences of others when evaluating this facility for their loved ones.
