Overview
Sunrise Gardens, located in Las Vegas, Nevada, is a senior living community that offers various amenities and living options for seniors. While some residents appreciate the well-maintained environment and the community features, there are notable concerns regarding staff interactions and management.
Services & Support
The community provides essential services aimed at supporting senior residents, including maintenance of the grounds and facilities. Many residents have noted the cleanliness and upkeep of the property, which includes beautiful gardens and a pool area. However, experiences with the office staff have been mixed, with some residents reporting unprofessional behavior and a lack of responsiveness.
Living Options & Amenities
Sunrise Gardens offers various living options suited for seniors, featuring amenities such as a pool, spa, and balconies for residents to enjoy. The landscaping is frequently praised for being well-kept, contributing to a pleasant living environment. Residents have mentioned the availability of free shuttle services as a helpful transportation option.
What Families Say
Feedback from families and residents presents a divided perspective on Sunrise Gardens. While some appreciate the community’s features and maintenance, others express dissatisfaction with staff interactions, describing them as rude or unhelpful. One resident noted the need for improved phone etiquette among the staff, highlighting a consistent concern regarding customer service. Additionally, some reviews mention issues like cleanliness and safety, prompting residents to seek alternative living arrangements.
Room for Improvement
Several reviews indicate a need for improvement in staff professionalism and customer service. Instances of unwelcoming behavior from office staff have been highlighted, suggesting that training in communication and service could enhance the resident experience. Addressing these concerns may help to foster a more supportive and positive environment for current and prospective residents.
