Overview
The Heights of Summerlin, located in Las Vegas, Nevada, is a Medicare-certified skilled nursing home that aims to provide comprehensive care and rehabilitation services. The facility promotes itself as a caring oasis, blending medical technology with personalized recovery plans to support residents in their healing journey. However, reviews from families indicate significant concerns regarding the quality of care and overall management of the facility.
Care Approach & Staff
While The Heights of Summerlin claims to have a dedicated team of compassionate healthcare professionals, many reviews highlight a troubling lack of responsiveness and professionalism among the staff. Families report experiences of neglect, including instances where patients were left unattended for extended periods and received inadequate assistance with daily activities. Some reviewers noted that staff members displayed unkind attitudes, which led to feelings of distress among residents and their families.
What Families Say
Feedback from families is overwhelmingly negative, with many expressing deep dissatisfaction with the care provided. Multiple reviewers reported incidents of neglect, including patients experiencing severe health issues that were not addressed in a timely manner. One family recounted their loved one developing bedsores and being left unattended after a fall, while another described a situation where their family member was not properly cared for, resulting in severe dehydration. Despite a few positive mentions of specific staff members, the overall sentiment is that the facility fails to meet the basic standards of care expected in a skilled nursing environment.
Room for Improvement
Numerous reviews point to a need for significant improvements in staff training, responsiveness, and overall management. Families have expressed concerns about cleanliness, communication, and the adequacy of care provided to residents. Issues such as delayed responses to call buttons and lack of attention to personal hygiene have been frequently mentioned, indicating a systemic problem within the facility.
Summary
In summary, The Heights of Summerlin in Las Vegas, Nevada, presents itself as a skilled nursing facility dedicated to patient recovery and well-being. However, the experiences shared by families reveal a troubling pattern of neglect and inadequate care. Prospective residents and their families should carefully consider these reviews when evaluating their options for skilled nursing care.
