Overview
Silver Hills Health Care Center, located in Las Vegas, Nevada, is a skilled nursing facility that offers 24-hour care for patients recovering from surgery, injury, or serious illness. The center aims to provide rehabilitative therapy and nursing care to help patients reach their highest possible functioning level.
Services & Support
The facility offers various services including skilled nursing and physical therapy. There is also social worker support available to assist families and patients during their stay. However, reviews indicate that the quality of care and responsiveness may vary significantly.
Care Approach & Staff
While some reviews mention that staff members, including nurses and certified nursing assistants (CNAs), are friendly and dedicated, many families express concerns about being short-staffed. This has led to long wait times for assistance, with reports of patients waiting over an hour for call lights to be answered. Families have noted a lack of communication among staff, which can hinder patient care.
Who They Serve
Silver Hills serves a range of patients, including those requiring rehabilitation after surgery or illness. However, feedback indicates that the facility may not adequately meet the needs of patients who are fall risks or require close monitoring.
Levels of Care
The center provides skilled nursing and rehabilitation services aimed at helping patients regain their independence. Despite these offerings, there are concerning reports about the quality of care, particularly for those needing specialized attention.
Living Options & Amenities
The facility has been described as run down, with some areas undergoing renovation. While some reviews mention improvements, many families express dissatisfaction with the overall condition of the facility and the amenities provided.
Dining & Activities
Dining experiences at Silver Hills appear inconsistent, with some meals being described as cold or not meeting dietary needs. Families have raised concerns about the quality of food, particularly for patients with specific dietary restrictions.
What Families Say
Feedback from families is overwhelmingly negative, with many expressing deep concern for their loved ones’ safety and well-being. Reports of inadequate responses to call lights, poor communication, and insufficient care for patients needing assistance have led to a lack of trust in the facility. Some families have even taken their loved ones out of the facility due to these issues.
Room for Improvement
There are significant areas where Silver Hills Health Care Center could improve, particularly in staffing levels, communication between staff, and the overall condition of the facility. Families have noted that better training and more staff could enhance the quality of care provided.
Summary
Silver Hills Health Care Center aims to provide skilled nursing and rehabilitation services in Las Vegas, Nevada. However, numerous reviews indicate serious concerns regarding patient care, responsiveness, and facility conditions. Families are advised to consider these factors carefully when evaluating this facility for their loved ones.
