Overview
Emerald Nursing and Rehab Mercy, located in Omaha, Nebraska, is a skilled nursing facility that aims to serve the long-term and rehabilitation needs of its residents. The facility emphasizes the importance of personal and compassionate care provided by seasoned healthcare professionals. They offer in-house rehabilitation programs tailored to meet individual needs, aiming to restore vitality and independence.
Services & Support
Emerald Nursing and Rehab Mercy provides a variety of services, including skilled nursing, rehabilitation, and hospice care. The facility’s rehabilitation programs are designed to assist residents recovering from various medical conditions, such as joint replacements and strokes. Continuous specialized medical attention is available 24/7, ensuring that residents receive the care they need at all times.
Care Approach & Staff
The facility claims to have a dedicated and compassionate staff, with some employees having been part of the team for over three decades. However, reviews indicate a mixed experience with staff responsiveness and attentiveness. While some families reported positive interactions with certain staff members, others expressed concerns about neglect and lack of timely assistance, particularly during critical moments.
Who They Serve
Emerald Nursing and Rehab Mercy serves a diverse population, including individuals requiring short-term rehabilitation and those in need of long-term nursing care. The facility’s focus is on developing the physical and emotional potential of its residents, welcoming those recovering from serious health incidents.
Living Options & Amenities
The facility offers spacious private rooms and various amenities to enhance the recovery experience. Residents can enjoy gourmet dining with personalized menus and beautiful patio areas for relaxation. The environment is described as clean and inviting, contributing to a more pleasant stay.
Dining & Activities
Emerald Nursing and Rehab Mercy provides dining options that aim to cater to individual preferences. However, some reviews have criticized the quality of food, indicating it may not meet the expectations of all residents.
What Families Say
Feedback from families varies significantly. Some express gratitude for the care their loved ones received, highlighting the attentiveness of certain staff members. Conversely, numerous reviews reflect serious concerns about neglect and inadequate care, with families reporting distressing incidents involving delayed assistance and poor management. The inconsistency in experiences raises significant concerns for families considering this facility for their loved ones.
Room for Improvement
Many reviews indicate a need for improvement in staff responsiveness and overall management. Families have reported instances of neglect and inadequate care, particularly during critical times. The facility may benefit from addressing these issues to enhance the quality of care for all residents.
Summary
Emerald Nursing and Rehab Mercy offers skilled nursing and rehabilitation services in Omaha, Nebraska. While some families have had positive experiences, a significant number of reviews highlight serious concerns regarding staff responsiveness and care quality. Families are encouraged to consider these mixed reviews when evaluating the facility for their loved ones.
