Overview
Serenity Homecare, located in Omaha, Nebraska, is a provider of non-medical in-home care services dedicated to assisting individuals with their daily living activities. With over 20 years of experience, the company emphasizes the importance of personalized care, allowing clients to maintain their independence in the comfort of their own homes.
Services & Support
Serenity Homecare offers a range of services designed to support clients in various aspects of daily life. Their approach begins with a personalized assessment conducted by a skilled nurse, followed by the development of a custom care plan that reflects the needs and preferences of the client and their family. Services include assistance with activities of daily living, ensuring clients receive compassionate and respectful care tailored to their unique situations.
Care Approach & Staff
The caregivers at Serenity Homecare are described as compassionate and dedicated, with a strong commitment to providing high-quality care. Staff members undergo thorough and ongoing training to ensure they are well-equipped to meet the diverse needs of their clients. The company fosters a family-like atmosphere, which is frequently noted by employees who appreciate the understanding and supportive environment.
Who They Serve
Serenity Homecare caters to individuals of , ensuring that everyone can receive the care they need regardless of their living situation. Their services are available to clients in private residences, nursing facilities, and independent or assisted living communities.
What Families Say
Families have expressed mixed experiences regarding communication and follow-up. Some reviewers noted that while the staff initially appeared eager to assist with Medicaid Waiver processes, there were instances where calls were not returned as promised. On the positive side, many employees highlighted their enjoyment in working with clients, describing them as lively and engaging, which contributes to a positive work environment.
Room for Improvement
There have been mentions of challenges with communication, particularly regarding timely follow-up on important matters such as Medicaid Waiver assistance. Some families expressed frustration over unreturned calls, indicating an area where the company could enhance its responsiveness.
Summary
Overall, Serenity Homecare is recognized for its commitment to providing personalized, compassionate in-home care. While the company has received praise for its staff and care approach, improving communication and follow-up could enhance the experience for families seeking support.
