Overview
OnCare Health, located in Omaha, Nebraska, provides a variety of home health services, including hospice care, outpatient therapy, and palliative care. Their mission is to offer personalized and compassionate care that promotes independence while meeting the specific needs of each patient. The team at OnCare Health aims to collaborate with healthcare providers to ensure a comprehensive care plan.
Services & Support
OnCare Health offers a wide range of services tailored to support patients in their homes. This includes home health services, outpatient therapy, palliative care, and hospice services. Their approach emphasizes individualized care, designed to honor the unique needs of each person they serve.
Care Approach & Staff
The staff at OnCare Health is often described as compassionate and patient. Reviewers have highlighted the kindness and dedication of team members, who take the time to engage with patients and provide comfort during difficult times. For instance, one family noted the positive impact a representative had on their loved one, remarking on the warmth and joy the staff brought to the care experience. However, there have been concerns regarding communication and medication management, particularly in hospice care, where some families felt that pain control was not adequately managed.
Who They Serve
OnCare Health serves a diverse population, including individuals requiring hospice care and those needing assistance with home health services. They have experience in addressing the needs of patients with varying conditions, although some reviews indicate challenges in meeting specific care requirements, particularly for patients with dementia.
What Families Say
Feedback from families is mixed. Many have expressed gratitude for the compassionate care provided by staff members, emphasizing their ability to connect with patients and bring comfort. For example, one family shared how a representative’s attention to detail, such as doing nails and hair, brought a smile to their loved one. Conversely, some families have raised concerns about the effectiveness of the services, particularly related to medication management and the execution of care plans.
Room for Improvement
There are noted areas for improvement, particularly in communication between the hospice team and facility staff. Some families reported issues with medication management, including inconsistency in pain control and recommendations for sedating drugs. Additionally, there were concerns about the adequacy of specialized training for staff in handling specific patient needs, such as those with dementia.
Summary
OnCare Health in Omaha, Nebraska, offers a range of home health and hospice services aimed at providing compassionate and personalized care. While many families appreciate the kindness and dedication of the staff, there are significant concerns regarding communication and medication management that potential clients may want to consider. Overall, the agency strives to support patients in maintaining their independence and dignity during challenging times.
