Overview
Home Instead, Home Care Services of Omaha, located in Omaha, Nebraska, has established a strong reputation for providing quality home care tailored to seniors. They specialize in various services, including companionship, medication reminders, and assistance with daily activities. The organization has recently partnered with Honor to enhance their care capabilities, offering 24/7 support and a user-friendly app for families to stay updated on their loved ones’ care.
Services & Support
Home Instead offers a comprehensive range of services designed to support seniors in their homes. These services include companionship, 24-hour care, assistance with daily living activities, Alzheimer’s care, and respite care. Caregivers are matched to clients based on their specific needs, ensuring personalized support. The Honor Care Platform further enhances service delivery by integrating local care with technological support, making care management seamless for families.
Care Approach & Staff
The caregivers, referred to as Care Professionals, are frequently described as compassionate, reliable, and dedicated. Families appreciate the professional demeanor of the staff and their ability to communicate effectively regarding the care provided. Many reviews highlight the positive relationships formed between caregivers and their clients, leading to improved well-being for seniors receiving care. The organization emphasizes ongoing training and support for their staff, contributing to the high quality of care reported by families.
Who They Serve
Home Instead primarily serves seniors, including those with specific needs such as dementia or other health challenges. Families have shared experiences of how the service has enabled their loved ones to remain in the comfort of their own homes, which is often crucial for their emotional well-being. The service is particularly beneficial for families who may not live nearby, providing peace of mind that their loved ones are cared for.
Communication
Families consistently report positive experiences with communication from Home Instead. They appreciate the quick responses and the proactive approach taken by the staff to keep families informed about their loved ones’ care. The use of the Honor app allows family members to receive daily updates, further enhancing their involvement in the care process.
Room for Improvement
While many families have had positive experiences, there have been some concerns related to communication and staff professionalism in isolated incidents. It is noted that some families experienced a lack of accountability in critical situations, which has led to dissatisfaction. Addressing these concerns could enhance trust and reliability further.
Summary
Home Instead, Home Care Services of Omaha provides essential support for seniors and their families, helping them maintain independence in their homes. With a focus on compassionate care, effective communication, and a variety of services, they are well-regarded by many families in the Omaha area. However, addressing concerns related to staff professionalism and communication could further improve their service quality.
