Overview
Children’s Home Healthcare, located in Omaha, Nebraska, offers hospital-quality care at home. Their services include nursing, therapy, and medical equipment setup, ensuring that children receive the necessary support in a familiar environment. The team focuses on training families to manage medications and care, aiming for effective at-home support.
Services & Support
Children’s Home Healthcare provides a range of services designed to meet the needs of children with various health conditions. This includes coordinating home care services prescribed by healthcare providers, setting up medical equipment, and administering medications. The team works closely with families to ensure they understand their child’s condition and how to care for them at home.
Care Approach & Staff
The care approach at Children’s Home Healthcare emphasizes collaboration with families. Their team includes nurses, physical therapists, and other pediatric providers who are dedicated to ensuring children receive comprehensive care tailored to their individual needs. Families are trained on how to use medical devices and manage medications, fostering a supportive environment for recovery.
What Families Say
Feedback from families highlights a mix of experiences with Children’s Home Healthcare. Some families have expressed appreciation for the assistance with issues like formula shortages and have noted the staff’s knowledge and caring demeanor. However, there are concerns regarding communication and the handling of supplies, particularly with incontinence products and medication delivery. Instances of poor customer service and difficulties with billing and paperwork have also been mentioned, indicating room for improvement in these areas.
Room for Improvement
Several families reported challenges with customer service, particularly feeling dismissed during inquiries and concerns about product quality. Issues with the delivery process, including receiving damaged supplies and the system for signing for medications, have also been noted. Additionally, the requirement to call monthly for orders has caused stress for some families, particularly those managing feeding supplies.
Summary
Children’s Home Healthcare provides essential home health services in Omaha, Nebraska, focusing on delivering hospital-quality care in a home setting. While many families appreciate the support and knowledge of the staff, there are notable concerns regarding communication and the quality of supplies. Addressing these issues could enhance the overall experience for families relying on their services.
