Overview
Emerald Nursing and Rehab Brookside, located in Lincoln, Nebraska, is dedicated to serving the skilled and long-term care needs of its residents. The facility emphasizes personal, compassionate attention from a team of seasoned healthcare professionals, many of whom have been with the organization for over three decades. They aim to support residents in their recovery and enhance their quality of life through tailored rehabilitation programs and various amenities.
Services & Support
Emerald Nursing and Rehab Brookside offers a range of services, including skilled nursing, rehabilitation, hospice care, and memory care. The facility is equipped with an in-house therapy department that provides personalized rehabilitation programs designed to meet the unique needs of each resident. This approach allows residents to work consistently with the same therapy team, fostering familiarity and trust.
Care Approach & Staff
The staff at Emerald Nursing and Rehab Brookside is described as dedicated and compassionate, focused on developing the physical and emotional potential of residents. While many reviews highlight the positive experiences with therapy staff, there are also concerns regarding the overall attentiveness and professionalism of the care team. Some residents have reported issues with communication and responsiveness from staff, particularly during busy periods.
Who They Serve
Emerald Nursing and Rehab Brookside serves a diverse population, including those in need of short-term rehabilitation and long-term nursing care. The facility also provides memory care services for residents with cognitive impairments, aiming to create a supportive environment for all individuals.
Living Options & Amenities
The facility features spacious private rooms and beautiful patio areas for residents to enjoy fresh air. Amenities also include gourmet dining options with personalized menus, although some reviews indicate that food quality has been inconsistent. The environment is designed to support recovery and enhance residents’ overall well-being.
Dining & Activities
While Emerald Nursing and Rehab Brookside offers dining services with an emphasis on gourmet meals, feedback from residents suggests that the food may not always meet expectations in terms of quality and temperature. Activities and engagement opportunities for residents appear to be limited, with some expressing disappointment over a lack of holiday celebrations and overall atmosphere.
What Families Say
Reviews from families present a mixed picture of experiences at Emerald Nursing and Rehab Brookside. While some families express gratitude for the care their loved ones received, particularly in therapy, others raise serious concerns about the quality of care, cleanliness of the facility, and responsiveness of staff. There are multiple accounts of residents experiencing delays in receiving basic care, which has led some families to remove their loved ones from the facility.
Room for Improvement
Several reviews highlight significant areas for improvement, particularly regarding staff responsiveness and the overall cleanliness of the facility. Concerns about food quality and the attentiveness of caregivers have also been noted. Families have expressed a desire for better communication from staff and management to address these issues.
Summary
Emerald Nursing and Rehab Brookside provides a range of services aimed at supporting the rehabilitation and long-term care needs of residents. While the facility has a dedicated staff and offers various therapeutic options, feedback indicates that there are critical areas requiring attention, particularly in terms of care quality and communication. Families considering this facility should weigh the positive aspects against the reported challenges to make an informed decision.
