Overview
Home Instead, located in Hastings, Nebraska, provides trusted, non-medical in-home care for seniors. The organization focuses on delivering personalized elder care services that help seniors age safely in their homes. Their trained caregivers assist with a variety of needs, including personal care, companionship, meals, housekeeping, medication reminders, and respite care.
Services & Support
Home Instead offers a wide range of services tailored to meet individual needs. They provide short-term care, 24/7 support, and specialized care for Alzheimer’s and dementia patients. Care plans are customized based on the unique routines and preferences of each client. The organization has a flexible service model, starting with a one-hour minimum and no weekly minimums, making it accessible for families seeking various levels of support.
Care Approach & Staff
The caregivers at Home Instead are frequently described as compassionate and dedicated to their clients. Families appreciate the attention to detail and the importance placed on helping the elderly population. Many reviewers noted the effective communication from the staff, both in person and through phone support, which helps alleviate concerns and build trust.
Who They Serve
Home Instead primarily serves seniors and their families in Hastings and surrounding areas, including Grand Island, Kearney, Holdrege, Alma, Minden, and Aurora. The organization is particularly noted for its support of families navigating the challenges of caring for elderly parents and loved ones.
Scheduling & Availability
Families have expressed satisfaction with the scheduling and availability of services. Home Instead accommodates various needs, including after-hours support, which is particularly beneficial for those managing care from a distance. The ability to communicate with staff and schedule care consultations has been highlighted as a significant advantage.
Insurance & Billing
Home Instead accepts various payment options, including private pay, long-term care insurance, VA benefits, and Nebraska’s Medicaid Waiver Program. This flexibility in billing helps families find solutions that fit their financial situations.
What Families Say
Families have generally expressed gratitude for the support provided by Home Instead. Many reviews highlight the kindness and patience of the staff, with one family noting how the service made a stressful situation more manageable. Another family shared that their loved one seemed happier and more engaged since receiving care. Overall, the positive feedback underscores the trust families have in Home Instead’s ability to meet their loved ones’ needs.
Room for Improvement
While many families have had positive experiences, some reviewers mentioned that communication between clients and the business could be improved. Addressing this aspect could enhance the overall experience for families seeking care.
Summary
Home Instead in Hastings, Nebraska, offers a comprehensive range of non-medical in-home care services tailored to seniors’ needs. With a compassionate team of caregivers and a focus on effective communication, the organization strives to support families in managing care for their loved ones. While there are areas for improvement, the overall feedback suggests that Home Instead is a trusted provider in the community.
