Overview
St. John’s United, located in Billings, Montana, is a prominent provider of senior living and human services. The facility offers a wide range of options including independent living, assisted living, memory care, skilled nursing, hospice, and home health services. With a commitment to quality care, St. John’s aims to support residents through various stages of life, ensuring that each individual can live their best life possible.
Services & Support
St. John’s United provides a comprehensive array of services designed to meet the diverse needs of seniors and their families. These services include assisted living, memory care, skilled nursing, hospice care, and home health support, which encompasses physical and occupational therapy. The organization emphasizes a continuum of care, allowing residents to transition smoothly between different levels of service as their needs change.
Care Approach & Staff
The staff at St. John’s is noted for their dedication and compassion. Many reviewers highlight the hardworking nature of the team, particularly in the long-term care cottages, where staff members are described as caring and committed to providing a nurturing environment. However, some feedback indicates that management may not always meet the expectations of residents and families, affecting the overall quality of care.
Who They Serve
St. John’s United serves a broad spectrum of residents, from those seeking independent living to individuals requiring more intensive support in assisted living or skilled nursing. The facility also caters to families in need of hospice care and home health services, ensuring that all age groups receive the necessary support.
Dining & Activities
Residents at St. John’s can enjoy various activities, including concerts and community events that foster engagement and social interaction. While some residents appreciate the clean environment and community involvement, there are mixed reviews regarding the quality of dining experiences, with some noting that food could be improved.
What Families Say
Reviews of St. John’s United reveal a range of experiences. Many families express gratitude for the care their loved ones have received, particularly in the hospice and home health services. However, there are also concerns about the management and training of staff, especially regarding the care provided in the cottages. Positive remarks often focus on the compassionate nature of the caregiving staff and the beautiful campus, especially during seasonal events.
Room for Improvement
Despite the positive feedback regarding the staff’s dedication, some reviews point to issues with management and staff training. Concerns were raised about the professionalism of certain caregivers, the adequacy of care provided, and the overall responsiveness of management to resident needs. Addressing these concerns may enhance the overall experience for residents and their families.
Summary
St. John’s United in Billings, Montana, offers a variety of senior living options and services aimed at supporting individuals and their families throughout different stages of life. While many families commend the compassionate care provided by staff, there are notable concerns regarding management practices and the consistency of care. Overall, St. John’s remains a significant player in the region’s senior care landscape, striving to create a welcoming and supportive environment for all residents.
