Overview
River Ridge Rehab & Nursing, located in Billings, Montana, is a facility that provides rehabilitation and nursing care. While it has received a mix of feedback from families and former employees, there are significant concerns regarding the quality of care and management practices.
Services & Support
The facility offers rehabilitation services and support from social workers. However, multiple reviews highlight issues with staffing levels, indicating that the facility may be understaffed and that the quality of staff has come under scrutiny. Some families have expressed appreciation for the care provided, noting the efforts of individual staff members, while others have reported troubling experiences with neglect and poor management.
Care Approach & Staff
Feedback regarding the staff at River Ridge is varied. While some families have praised the compassion and helpfulness of the staff, others have raised serious concerns about the treatment of residents. Reports of rude behavior from staff and neglect have surfaced, with claims that residents were left unattended for extended periods. The management has been described as unorganized, and there are allegations that the facility has failed inspections related to health and staffing.
Who They Serve
River Ridge serves seniors requiring rehabilitation and nursing care. The facility has been noted for its ability to accommodate various needs, but the overall experience reported by families suggests that the quality of care may not meet expectations for all residents.
Room for Improvement
Numerous reviews indicate a pressing need for improvement in management practices, staffing levels, and overall facility organization. Concerns about neglect and the treatment of residents have been voiced repeatedly, suggesting that significant changes are necessary to enhance the quality of care at River Ridge.
Summary
While River Ridge Rehab & Nursing has some dedicated staff members who provide compassionate care, the facility faces serious challenges related to management and staffing. Families considering this facility should weigh the mixed reviews and the reported issues of neglect and unprofessionalism against the positive experiences shared by some residents.
