Overview
RiverStone Health Hospice, located in Billings, Montana, has been serving the community for over four decades as a dedicated hospice provider. They focus on delivering compassionate end-of-life care tailored to the needs of patients and their families. The organization emphasizes the importance of quality of life and dignity, treating the person rather than just the disease.
Services & Support
RiverStone Health Hospice offers a range of services designed to support patients and their families during difficult times. Their team provides comprehensive care that includes 24-hour on-call nursing services for urgent needs, grief support, and caregiver resources. They are committed to addressing not only physical symptoms but also the emotional, psychological, and spiritual needs of those in their care.
Care Approach & Staff
The care approach at RiverStone Health Hospice is centered on compassion and quality. Their skilled professionals work collaboratively with patients, families, and primary care providers to ensure that each individual receives personalized attention. While many reviewers praised the staff for their dedication and kindness, some noted that the team can occasionally feel understaffed, leading to moments of stress among caregivers.
Who They Serve
RiverStone Health Hospice serves individuals of all ages, providing hospice care in various settings, including patients’ homes, nursing homes, or other facilities. They are committed to accommodating the diverse needs of the community and honoring cultural and religious differences in their care approach.
Location & Access
Situated in Billings, Montana, RiverStone Health Hospice is accessible to residents in Yellowstone and surrounding areas. The administration offices operate Monday through Friday, with nursing services available around the clock for urgent situations.
What Families Say
Families have expressed deep appreciation for the care provided at RiverStone Health Hospice. Many highlighted the compassion and dedication of the staff, noting how they made a significant difference during the final days of their loved ones. One reviewer specifically mentioned the peaceful environment and the support received during a challenging time, emphasizing the importance of being able to be present for their loved one’s final moments.
Room for Improvement
While many families praised the care at RiverStone Health Hospice, there were mentions of occasional understaffing, which could lead to stress among some staff members. Addressing these staffing concerns may enhance the overall experience for both patients and families.
Summary
RiverStone Health Hospice in Billings, Montana, provides compassionate and comprehensive end-of-life care for individuals of all ages. With a commitment to quality and dignity, their skilled team supports patients and families through challenging transitions. While the staff is generally well-regarded for their care, attention to staffing levels may further improve the experience for those they serve.
