Overview
A-Plus HealthCare, located in Billings, Montana, specializes in customized companion and nursing services throughout the state. As a member of the Addus family of companies, A-Plus HealthCare has over 40 years of experience in providing personal home care and support services, aiming to deliver high-quality, cost-effective care that allows individuals to remain in their homes.
Services & Support
A-Plus HealthCare offers a range of services including personal care, companion services, and nursing care. The agency is dedicated to ensuring clients receive the support they need to live independently. Caregivers are described as compassionate and attentive, striving to make a meaningful difference in the lives of those they serve.
Care Approach & Staff
The agency emphasizes a culture of compassion and accountability. Staff members, including caregivers and administrative personnel, express a strong commitment to their roles, often citing personal motivations for their work. However, there are mixed reviews regarding the management and organizational culture, with some employees noting inconsistencies in treatment and communication.
Who They Serve
A-Plus HealthCare serves a diverse clientele, including individuals with varying levels of needs. Their services cater to those requiring assistance for daily living activities, as well as specialized care for more complex health issues.
What Families Say
Families have shared a variety of experiences with A-Plus HealthCare. Many commend the caregivers for their professionalism and reliability, highlighting their compassionate approach to care. However, some families have reported issues with scheduling, communication, and staff professionalism, indicating a need for improvement in these areas. Positive feedback often emphasizes the genuine care and dedication of the staff, while negative reviews point to concerns about accountability and management practices.
Room for Improvement
Feedback from both employees and families suggests that there are areas needing attention, particularly regarding management practices and communication. Concerns about staff professionalism, inconsistent treatment of employees, and scheduling issues have been noted, indicating a potential need for improved oversight and accountability within the organization.
Summary
A-Plus HealthCare in Billings, Montana, provides a range of home health and companion services, with a focus on compassionate care. While many caregivers are praised for their dedication and support, there are notable concerns regarding management practices and staff professionalism that families should consider. The agency’s commitment to quality care is evident, but ongoing challenges may impact the overall experience for clients and their families.
