Overview
TenderNest Assisted Living, located in Billings, Montana, provides assisted living and memory care services in a home-like environment. The facility aims to create a secure and loving atmosphere where residents can thrive and families feel at ease.
Services & Support
TenderNest offers a range of services tailored to meet the needs of its residents. These include assistance with daily activities, medication management, and specialized care for those with memory impairments. The facility emphasizes a supportive and compassionate approach, with caregivers who are generally noted for their kindness and attentiveness.
Care Approach & Staff
The caregivers at TenderNest are often described as caring and compassionate, providing essential support to residents. However, some reviews indicate that there may be challenges regarding staff training and workload, which can impact the quality of care. Concerns have been raised about management’s responsiveness to issues, particularly in situations involving medication errors. This has led some families to feel that their advocacy for loved ones was met with resistance rather than support.
Who They Serve
TenderNest serves seniors requiring assisted living and memory care, including those with dementia. The facility is designed to accommodate residents who benefit from a supportive community and personalized care.
Living Options & Amenities
The environment at TenderNest is described as non-institutional and comforting, which is appreciated by both residents and their families. The facility aims to provide a cozy home where residents can feel secure and loved.
What Families Say
Families express appreciation for the care their loved ones receive at TenderNest, highlighting the dignity and kindness shown by the caregivers. Many families feel relieved knowing their relatives are in good hands, enjoying the food and the family-like atmosphere. However, some families have voiced concerns regarding management’s handling of issues, particularly in relation to medication safety and communication.
Room for Improvement
While many caregivers are praised for their compassion, several reviews suggest that management may not adequately address concerns raised by families. This has led to feelings of frustration and a lack of confidence in the facility’s operational practices.
Summary
TenderNest Assisted Living offers a supportive environment for seniors in Billings, Montana, with a focus on personalized care and a home-like atmosphere. While the majority of caregivers are well-regarded, challenges related to management responsiveness and staff training have been noted. Families appreciate the caring nature of the staff but seek improvements in management’s communication and issue resolution processes.
