Overview
Oakwood Estates Nursing & Rehab, located in St. Louis, Missouri, is a provider of skilled nursing and rehabilitation therapy services. The facility aims to support individuals recovering from recent hospitalization or illness. However, reviews indicate significant concerns regarding the quality of care and conditions within the facility.
Care Approach & Staff
While some reviews mention caring and motivated staff, there is a prevalent theme of neglect and poor attitude among caregivers. Reports highlight instances of residents not receiving adequate attention, leading to serious health declines. Families have expressed frustration over missing personal items and inadequate responses from staff regarding their loved ones’ needs. The inconsistency in care raises concerns about the overall approach to resident well-being.
Living Options & Amenities
The facility’s living conditions have been described as lacking essential amenities. Multiple reviews point out that rooms do not have televisions, requiring families to provide them. Additionally, the absence of walk-in showers has led to residents relying on bed baths, often with limited staff availability. Concerns about cleanliness and maintenance are also noted, with some describing the environment as dark and unwelcoming.
What Families Say
Feedback from families has been overwhelmingly negative, with many expressing deep dissatisfaction with the care provided. Several reviews describe the facility as having a strong odor and being poorly maintained, with reports of visible issues such as mice traps. Families have advised against placing loved ones in this facility, citing experiences of neglect and inadequate support. Conversely, some reviews do mention positive interactions with staff, indicating that experiences may vary.
Room for Improvement
The reviews collectively suggest a pressing need for improvement in staffing levels, cleanliness, and overall resident care. Families have emphasized the importance of hiring compassionate staff who are dedicated to the well-being of residents, as well as addressing the physical environment to ensure it meets the necessary standards for care.
Summary
In summary, Oakwood Estates Nursing & Rehab in St. Louis, Missouri, presents a mixed picture. While it offers skilled nursing and rehabilitation services, numerous reviews highlight significant issues related to care quality, staffing, and facility conditions. Families considering this provider should weigh these concerns carefully against their loved ones’ needs.
