Overview
Hillside Rehab and Healthcare Center, located in St. Louis, Missouri, is dedicated to providing comprehensive care that addresses the physical, emotional, intellectual, social, and spiritual needs of its residents. The facility aims to create a respectful and compassionate environment, where each resident is valued as part of the community.
Services & Support
Hillside offers a range of services including skilled nursing and rehabilitation. The facility emphasizes individualized attention, ensuring that residents receive tailored care to enhance their quality of life. The support extends to social worker involvement, which is crucial for addressing the needs and concerns of families.
Care Approach & Staff
The staff at Hillside is described as hardworking and dedicated, with many employees having long tenures at the facility. While some reviews highlight instances of confrontational interactions, others commend the team for their exceptional care and warmth. The therapy department is particularly noted for its attention to individual needs, contributing to a positive rehabilitation experience.
Living Options & Amenities
Hillside aims to provide a comfortable, home-like environment. The facility features attractive layouts and decor that promote security and comfort for residents. Activities are an integral part of life at Hillside, with opportunities for social interaction and engagement, including arts and crafts and karaoke.
What Families Say
Feedback from families is mixed. Some appreciate the nurturing atmosphere and the caring staff, noting that the environment fosters a sense of community. Others express concerns about communication issues, particularly regarding responsiveness from the administration and staff. The building’s cleanliness and pleasant smell have been positively remarked upon, contrasting with some negative perceptions of the overall care experience.
Room for Improvement
Several reviews indicate that communication could be improved, as families have reported difficulties in reaching staff by phone. Additionally, there are mentions of inconsistent care quality, suggesting that family involvement may be necessary to ensure the safety and well-being of residents.
Summary
Hillside Rehab and Healthcare Center strives to deliver quality care within a supportive environment. While many families have had positive experiences, highlighting the caring staff and engaging activities, there are areas that require attention, particularly in communication and consistency of care. Families considering this facility may want to visit and assess its fit for their loved ones.
