Overview
Heritage Care Center, located in St. Louis, Missouri, is a skilled nursing facility that aims to provide care to the elderly and those with mental illnesses. However, reviews indicate significant concerns regarding the quality of care and the overall environment of the facility.
Services & Support
Heritage Care Center offers a range of services, including 24-hour professional nursing care, skilled nursing, and memory care. The facility is equipped to provide various therapies such as physical, occupational, and speech therapies. Additionally, social worker support is available to assist residents and their families.
Care Approach & Staff
The care approach at Heritage Care Center has received criticism from multiple reviewers. Concerns have been raised regarding staff communication and the overall competency of the team. Some reviews highlight instances where residents did not receive timely or adequate care, including issues with medication administration. While a few staff members have been noted for their dedication and professionalism, many others have been described as dismissive and unprofessional.
Living Options & Amenities
The facility’s environment has been described negatively, with reports of unpleasant odors and cleanliness issues. Reviewers have expressed dissatisfaction with the overall condition of the building, suggesting that it may not be well-maintained. There are mentions of the need for updates and improvements to enhance the living conditions for residents.
What Families Say
Feedback from families indicates a high level of dissatisfaction with the care provided at Heritage Care Center. Many reviewers have shared distressing experiences, including inadequate communication regarding residents’ health and safety. One family recounted a tragic incident involving the death of a loved one and expressed frustration over the lack of information and support from the staff. Overall, the sentiment among families is one of concern for the well-being of their loved ones.
Room for Improvement
There are numerous areas where Heritage Care Center could improve. Reviewers have pointed out the need for better staff training, enhanced communication with families, and improved cleanliness and safety standards within the facility. The overall perception is that the quality of care does not meet acceptable standards, and many families strongly advise against placing loved ones in this facility.
Summary
Heritage Care Center in St. Louis, Missouri, faces significant challenges in providing quality care to its residents. While the facility offers essential services, the numerous negative reviews highlight serious concerns regarding staff professionalism, communication, and the overall living environment. Families considering this facility should weigh these factors carefully.
