Overview
Creve Coeur Manor, located in St. Louis, Missouri, is a senior care facility that has received mixed reviews from families regarding the quality of care and living conditions. While some families have noted improvements in management and renovations, others have expressed significant concerns about neglect and poor communication.
Services & Support
The facility offers various services, including hospice care. However, families have reported issues with the level of support provided. There are frequent mentions of inadequate assistance with basic needs such as grooming and eating, leading to distress among residents and their families.
Living Options & Amenities
Creve Coeur Manor is currently undergoing renovations, which some families have viewed positively, noting improvements in the building’s appearance. However, others have criticized the overall living conditions, describing rooms as old and unclean, with reports of unpleasant odors and broken furnishings. The laundry service has also been a significant point of contention, with multiple families stating that personal items frequently go missing.
Care Approach & Staff
The care approach at Creve Coeur Manor has been a source of concern for many families. Reports indicate that staff may be overworked and not attentive to residents’ needs. Some families have described experiences where staff appeared disengaged, spending time at the nurses’ station instead of attending to residents. While a few reviews mention friendly and caring staff members, these positive experiences seem to be overshadowed by numerous accounts of neglect.
What Families Say
Family reviews express a high level of dissatisfaction with the care provided at Creve Coeur Manor. Concerns include reports of stolen personal items, inadequate communication from staff, and a lack of acknowledgment during difficult times, such as after a resident’s passing. Some families have even described the facility as worse than a prison, advising others to avoid it if possible.
Room for Improvement
There appear to be significant areas for improvement at Creve Coeur Manor, particularly in communication, housekeeping, and staff training. Families have highlighted issues with missing clothing and the overall cleanliness of the facility, suggesting that these factors contribute to the distress experienced by residents and their families.
Summary
In summary, Creve Coeur Manor in St. Louis, Missouri, faces considerable challenges regarding the quality of care and living conditions. While renovations and new management may signal positive changes, many families report ongoing issues with neglect, communication, and overall satisfaction. Families considering this facility should weigh the mixed reviews carefully and remain vigilant regarding their loved ones’ care.
