Overview
Bernard West Pine Nursing Home, located in St. Louis, Missouri, is a 141-bed skilled nursing facility that accepts Medicare and Medicaid patients. The facility aims to provide quality care in a dignified manner, focusing on both the elderly geriatric population and younger adults with mental illnesses accompanying a primary medical diagnosis.
Services & Support
The nursing home offers 24-hour professional nursing care, along with social worker support and memory care services. The facility’s management emphasizes a team-oriented approach to meet the needs of its residents, fostering open and respectful communication.
Care Approach & Staff
Some reviews highlight the professionalism and compassion of the staff, noting that they make residents feel comfortable during transitions. However, multiple accounts also point to significant issues with staffing shortages and communication problems among employees, which may affect the quality of care provided.
Who They Serve
Bernard West Pine Nursing Home primarily serves elderly residents as well as younger adults who require skilled nursing care due to mental health conditions.
Living Options & Amenities
The facility offers basic accommodations, but some reviews indicate that the rooms are small and may not meet the expectations of families seeking comfortable living spaces for their loved ones.
What Families Say
Feedback from families is mixed. While some appreciate the friendly staff and cleanliness of the facility, others express deep dissatisfaction with the overall care and management. Concerns include poor communication, inadequate staffing, and an environment that some described as unwelcoming. Several reviewers have stated they would not recommend the facility due to their negative experiences.
Room for Improvement
Many reviews point to a need for better staffing levels and improved communication among staff members. Families have reported feeling unsupported and have raised concerns about the overall care provided to residents, suggesting that management should prioritize these areas for improvement.
Summary
Bernard West Pine Nursing Home offers skilled nursing care in St. Louis, Missouri, but it faces challenges related to staffing and communication. While there are positive aspects noted by some families, significant concerns regarding the quality of care and resident satisfaction have been raised, indicating a need for improvement in several areas. Families considering this facility should weigh both the positive and negative feedback when making their decision.
